Jeffersons ice cream

National Ice Cream month

We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.


Should restaurants charge for extras?

Are restaurants right to protect their pockets from greedy guests or are they the greedy ones?

cat cafe

Cat Cafe's

Do cat cafe's provide the purrfect dinner guest?

Wellness restaurants

Wellness restaurants

Mind - body - soul. The wellness restaurants catering to more than tummy's.

summer wine

2019 Summer Wine

Our avid wine lover and studier, HGEM's Josie, shares her insight on Summer wines.

Hands free dining

Hands free dining

We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.

world environment day

World Environment Day

We explore what the hospitality industry can do to support World Environment Day this year.

No football, no worries: How pubs can enjoy a super summer

No football, no worries: How pubs can enjoy a super summer

Pub promotions - setting yourself up for a successful summer.

festival food

Festival food

We chat to the HGEM team to explore the food options that festival goers face as we look ahead to festival season.


What drives diners decisions

We look at how diners make decisions before and during their dining experiences, with results from our latest survey.

National Vegetarian Week

National Vegetarian Week

We catch up with some HGEM veggies to find out why cutting the meat is so important to them and get their recipe recommendations in celebration of National Vegetarian Week.

homemade meal

Hospitality at home

We explore ways in which guests are creating their own hospitality at home.


Hotel dining: not just for residents

We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.

Making your team your USP

Making your team your USP

HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.

Hot cross buns

Hot cross bun ratings revealed

We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!

restaurant kitchen

Does transparency in your offering create the ultimate guest experience?

We explore how operators are taking the guest experience to another level by letting guests behind the scenes.

Mothers Day

Mother's Day dining habits

We share guests plans for Mother's Day this year including what, when and where they will be eating.

takeaway coffee

Will drinks deliveries have the same impact as food?

We explore the latest trend to hit the delivery market - drinks.

mobile phone

Impact of mobile phones at the restaurant table

Does using a mobile phone at the dinner table make or ruin the guest experience?

Futuristic Dining

Futuristic Dining

We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.

national random acts of kindness day

Random Acts of Kindness for the hospitality industry

Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.