MEET HALO! Your all-new AI assistant for Guest Experience Management has arrived. Click here to find out more.
Blogs, Insights
10th October 2023
How is Xmas 2023 shaping up?
4th October 2023
Make the most out of this Xmas
4th September 2023
...and how it can boost footfall
15th August 2023
Identify and fill gaps in training with Mystery Guest Audits
27th July 2023
How well does hospitality handle payments?
Blogs
19th May 2023
As published in Propel: Friday Opinion
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
12th July 2022
We explore what might be hindering the success of your delivery offering.
9th June 2022
Consumer perspective on 'the big squeeze'
6th June 2022
Find out how Mystery Audits help BAO identify training needs
10th May 2022
Special offer for HGEM clients
8th March 2022
We explore what recent research has revealed about gender equality in the workplace.
