Blogs

2021 Consumer Christmas Behaviours

Blogs, Insights

30th September 2021

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Blogs

29th September 2021

HGEM can help your team get ready for success

'Knowledge not Noise' learning sessions

Blogs

18th August 2021

Free Guest Experience refresher videos for hospitality operators

HGEM continues to invest in Guest Experience

Blogs, HGEM News

1st June 2021

Unveiling HGEM Go - new Mystery Guest app for the modern customer

A brand-new version of The Hub has launched

Blogs, HGEM News

16th March 2021

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Blogs, Insights

1st March 2021

Interview with Andy Barnsdale

Voices of Hospitality

Blogs, Insights

22nd February 2021

Interview with David Eccles

Keeping positive through lockdown

Blogs

19th February 2021

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Blogs, Insights

15th February 2021

Interview with Richard Bates

Voices of Hospitality

Blogs, Insights

8th February 2021

Interview with Darren Cavill

2021 Dining Trends

Blogs

2nd February 2021

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Blogs, Insights

1st February 2021

Interview with Mark Harper

Staycations - consumers reveal 2021 plans

Blogs

17th November 2020

Consumers highly satisfied with recent staycations, and are already planning the next stay

What do customers think of your Covid safety measures?

Blogs

27th October 2020

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Blogs

19th October 2020

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Blogs

18th October 2020

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.

How to balance safety and experience in hospitality

Blogs

9th September 2020

With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.

Operators divided over further discounting after EOTHO

Blogs

1st September 2020

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

What are consumers thinking and feeling post-lockdown?

Blogs

14th August 2020

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Blogs

7th August 2020

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Hurrah! Reflections on reopening of pubs and restaurants

Blogs

5th July 2020

Reflections on the first post-lockdown dining out experience