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Blogs
5th March 2020
We celebrate women in hospitality this International Women's Day.
We explore the best time to request feedback from your guests and where operators are going wrong.
25th February 2020
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
21st February 2020
With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.
12th February 2020
We ask our panel of mystery guests about their plans this year
23rd January 2020
We share an industry overview of why employers are losing points when it comes to the happiness of their team members.
22nd January 2020
Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.
10th January 2020
Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.
7th January 2020
We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.
18th December 2019
Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.
29th November 2019
We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?
15th November 2019
We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.
1st November 2019
It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!
24th October 2019
With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.
14th October 2019
HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.
3rd October 2019
Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.
6th September 2019
We are celebrating Organic September - will you go organic this month?
23rd August 2019
Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.
20th August 2019
In celebration of National Burger Day, we catch up with our client Honest Burgers.
12th August 2019
Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.
1st August 2019
We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.
17th July 2019
We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.
9th July 2019
Are restaurants right to protect their pockets from greedy guests or are they the greedy ones?
