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I UnderstandInsights
10th March 2020
In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...
Insights
5th February 2020
We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.
Insights
29th January 2020
HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.
Insights
17th January 2020
Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.
We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.
We hope you find this interesting.
Insights
10th January 2020
We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.
Insights
3rd January 2020
HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.
Insights
24th December 2019
HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.
Insights
17th December 2019
HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.
Insights
13th December 2019
January is a unique month in the industry, with specific challenges but equally some great opportunities.
Insights
9th December 2019
HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?
Insights
5th December 2019
HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.
Insights
21st November 2019
We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.
Insights
11th November 2019
We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...
Insights
28th October 2019
Are you prepared for the rise in staycations?
Insights
22nd October 2019
HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.
Insights
18th October 2019
We share results from our latest survey indicating that there is a new market for remote workers.
Insights
23rd September 2019
We explore how savvy brands are maximising on their popularity.
Insights
9th September 2019
With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.
Insights
21st August 2019
We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.
Insights
14th August 2019
HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.
Insights
5th August 2019
We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.
Insights
24th July 2019
HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.
Insights
15th July 2019
We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.