Diner survey - eating out post-lockdown

2nd July 2020

Here are the results of our survey of 500 diners across the UK in June 2020:

YOUR HABITS

Would you eat outside in a pub garden or café once it is allowed?

• 94% Yes
• 6% No

Would you eat inside a pub or restaurant if good social distancing measures were evident?

• 81% Yes
• 19% No

Would you visit a shopping centre if good social distancing measures were evident?

• 60% Yes - I miss shops
• 32% No - I’ll shop online
• 9% I never visit them

Are you more likely than before to visit venues at off-peak times this summer than at traditionally busy times?

• 50% Yes
• 39% Probably
• 11% No

Are you likely to return more frequently to the same venue (provided you feel safe) this summer than you did before the pandemic?

• 34% Yes
• 31% Probably
• 35% No

Given a choice of the following from a casual dining brand, which would you choose?

• 53% Order a pre-cooked meal
• 19% Order a cook-at-home kit
• 28% Neither

SAFETY MEASURES

Please rate the importance of each of the following safety measures this summer. 5 stars = most important

• 4.54 Hand sanitisation stations
• 4.28 A host to control entry
• 4.13 Cashless payments
• 4.06 Face masks for serving staff
• 3.91 Screens at bars and serving areas
• 3.75 Use of gloves when serving
• 3.47 Food collection points for table service
• 3.14 Temperature checks for customers

When eating out this summer, will you try to avoid needing to use the toilet?

• 21% Yes
• 26% Probably
• 21% Possibly
• 32% No

Which of the following in-venue payment options will you prefer this summer (if they are offered)?

• 75% Cashless
• 11% Pay by app
• 6% Pay by phone
• 5% Chip & PIN
• 2% Cash

Which of the following tipping options do you think are best this summer?

• 50% Include in bill
• 23% QR code for your server
• 15% No tips
• 12% Cash

How confident are you that hospitality businesses in general will apply the necessary social distancing and cleaning measures to keep you safe?

• 23% Very confident
• 61% Quite confident
• 16% Not confident

YOUR PREFERENCES

Given the impact of the lockdown on your disposable income, which of the following will you do most this summer?

• 64% Seek value for money options
• 36% Seek more premium options

Please rate your likelihood to use the following service options when ordering meals this summer?

• 3.76 Delivery
• 3.75 Takeout
• 3.51 Click & Collect

Given a choice, who would you most prefer to take your order and deliver your food?

• 72% The venue itself
• 10% Deliveroo
• 4% Just Eat
• 4% Under Eats

THE FUTURE

When the pandemic is eventually declared over, do you think you will visit pubs and restaurants as often as you did before?

• 80% Yes
• 20% No

Regarding the use of delivery and/or collection for meals, what is likely to be the permanent impact for you?

• 18% Use them more
• 71% About the same
• 11% Use them less

Regarding travel for work, what is likely to be the permanent impact for you?

• 2% Travel more
• 49% About the same
• 49% Travel more