Opinion

Opinion


News and opinion on Guest Experience Management

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Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

Discover the many features of our Guest Feedback Sites

Discover the many features of our Guest Feedback Sites

Find out everything you need to know about the multiple features of our Feedback Sites.

Client Success Story - Chester Zoo

Client Success Story - Chester Zoo

Find out how HGEM's solutions help drive positive change in Chester Zoo

PizzaExpress and HGEM

PizzaExpress and HGEM

PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Consumer Sentiment Report: Xmas opportunities

Consumer Sentiment Report: Xmas opportunities

What to expect from customers for Xmas 22?

Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

Ascot Racecourse Case Study

Ascot Racecourse Case Study

How does Ascot drive visitor satisfaction with real-time feedback?

Increase footfall with guest experience management

Increase footfall with guest experience management

How can data-led insights increase revenue in your business?

Organic September

Organic September

Why operators should take note of this campaign

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

Cost-of-living crisis most likely to impact delivery & takeaway

Cost-of-living crisis most likely to impact delivery & takeaway

We explore what might be hindering the success of your delivery offering.

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

Get Airship for FREE until July

Get Airship for FREE until July

Special offer for HGEM clients

international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Have service standards slipped?

Have service standards slipped?

Here's what consumers think.

Guest Experience goals for 2022

Guest Experience goals for 2022

Which of these are on your list?

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.