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The latest news, issues & trends shaping the guest experience management industry.
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Blogs
10th June 2019
We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.
3rd June 2019
We explore what the hospitality industry can do to support World Environment Day this year.
31st May 2019
Pub promotions - setting yourself up for a successful summer.
28th May 2019
We chat to the HGEM team to explore the food options that festival goers face as we look ahead to festival season.
Insights
24th May 2019
More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?
20th May 2019
We look at how diners make decisions before and during their dining experiences, with results from our latest survey.
13th May 2019
We catch up with some HGEM veggies to find out why cutting the meat is so important to them and get their recipe recommendations in celebration of National Vegetarian Week.
9th May 2019
HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.
7th May 2019
We explore ways in which guests are creating their own hospitality at home.
29th April 2019
HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it
26th April 2019
Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.
23rd April 2019
We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.
18th April 2019
HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?
15th April 2019
HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.
HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.
10th April 2019
We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!
5th April 2019
Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.
1st April 2019
We explore how operators are taking the guest experience to another level by letting guests behind the scenes.
27th March 2019
We share guests plans for Mother's Day this year including what, when and where they will be eating.
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.
18th March 2019
We explore the latest trend to hit the delivery market - drinks.
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
11th March 2019
Does using a mobile phone at the dinner table make or ruin the guest experience?
