Opinion

Opinion


News and opinion on Guest Experience Management

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Increase footfall with guest experience management

Increase footfall with guest experience management

How can data-led insights increase revenue in your business?

Organic September

Organic September

Why operators should take note of this campaign

Are poorly handled Xmas enquiries losing you business?

Are poorly handled Xmas enquiries losing you business?

Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Cost-of-living crisis most likely to impact delivery & takeaway

Cost-of-living crisis most likely to impact delivery & takeaway

We explore what might be hindering the success of your delivery offering.

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

Get Airship for FREE until July

Get Airship for FREE until July

Special offer for HGEM clients

international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Have service standards slipped?

Have service standards slipped?

Here's what consumers think.

Guest Experience goals for 2022

Guest Experience goals for 2022

Which of these are on your list?

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.

Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

HGEM can help your team get ready for success

'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Free Guest Experience refresher videos for hospitality operators

Goodbye face-masks?

Goodbye face-masks?

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.