Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

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afternoon tea

How not to be a deal snob

It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?

vegan food

Veganuary: trend or movement

Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.

2019

Restaurant Sector: Top Tips for 2019

We asked over 500 guests what they want to see in the restaurant industry this year.

drink

Dry January - a new opportunity for pubs?

Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.

HGEM charity roundup

HGEM charity roundup

We look back at our fundraisers and the charities we have supported over 2018.

A roundup of 2018

A roundup of 2018

HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.

gourmet burgers

What we loved and loathed in 2018

We reveal the food trends we loved and loathed this year.

​Getting hospitality staff ready for battle this Christmas

​Getting hospitality staff ready for battle this Christmas

HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.

drink

Rewarding designated drivers

Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.

christmas table

All I want for Christmas is an experience

What can hotel operators do to provide guests with an unforgettable experience this Christmas?

card payment

Is the industry set to trash the cash?

With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.

Lisa Chambers

Mental Health and Hospitality: Are you doing enough?

HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.

free from

Allergy friendly or annoying?

Is the guest experience lost on guests with allergies?

How are you helping your guests to have a ‘local’ experience?

How are you helping your guests to have a ‘local’ experience?

HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.

Christmas dinner

Christmas dining trends

With some operators stepping away from Christmas traditions this year, what are they doing differently?

Steven Pike

Are you monitoring your main source of influence or burying your head in the sand?

HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.

spa hotel

Wellness in hotels: Beyond B&B

With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.

Trick or Treat?

Trick or Treat?

In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.

pumpkins

Maximising opportunities for themed events

With the current focus on Christmas, we take a look at how businesses can make the most of other events throughout the year.

Cascara cafe

Pursuing your dream

We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality. 

Is there still a place for mystery dining?

Is there still a place for mystery dining?

HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.