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News and opinion on Guest Experience Management
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Blogs
14th September 2021
Shifting focus from recruitment to retention
18th August 2021
Free Guest Experience refresher videos for hospitality operators
Insights
21st July 2021
Are consumers ready to ditch the mask? Here's what they're saying.
14th June 2021
What technological solutions will last beyond the pandemic? Here's what your customers think.
Blogs, HGEM News
1st June 2021
Unveiling HGEM Go - new Mystery Guest app for the modern customer
20th April 2021
Customers may not be as forgiving as you'd think
22nd March 2021
Interview with Simon Williams
16th March 2021
HGEM's Guest Experience Management platform got an upgrade
Blogs, Insights
1st March 2021
Interview with Andy Barnsdale
22nd February 2021
Interview with David Eccles
19th February 2021
Catch up with Jason, our Head of Client Success
15th February 2021
Interview with Richard Bates
8th February 2021
Interview with Darren Cavill
2nd February 2021
Data intelligence experts predictions for the upcoming year
1st February 2021
Interview with Mark Harper
7th January 2021
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
17th November 2020
Consumers highly satisfied with recent staycations, and are already planning the next stay
13th November 2020
Use the downtime to prepare your business for the new year
27th October 2020
How to use hospitality tech to pinpoint the perfect balance between safety and experience?
19th October 2020
Hospitality operators are increasing footfall and customer loyalty with creative offers
18th October 2020
We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.
14th September 2020
Insights from our latest survey show how consumers plan to celebrate Xmas in 2020
9th September 2020
With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.
