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News and opinion on Guest Experience Management

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PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress rolls out HGEM's solutions UK-wide

HGEM News

6th December 2021

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.
Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Blogs

3rd December 2021

Don't overlook this area of opportunity
Client Success Story - Dishoom

Client Success Story - Dishoom

Blogs, Case Studies

22nd November 2021

Find out how HGEM's solutions help drive positive change in Dishoom
Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

Insights

1st November 2021

What effect has climate awareness had on the consumer?
2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Blogs, Insights

30th September 2021

Get ready for Xmas with our Consumer Insights report
Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

Blogs

29th September 2021

HGEM can help your team get ready for success
Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Blogs, Case Studies

23rd September 2021

Find out how data drives positive change within Comptoir Group
Employee happiness versus engagement

Employee happiness versus engagement

Blogs

14th September 2021

Shifting focus from recruitment to retention
'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Blogs

18th August 2021

Free Guest Experience refresher videos for hospitality operators
Goodbye face-masks?

Goodbye face-masks?

Insights

21st July 2021

Are consumers ready to ditch the mask? Here's what they're saying.
Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

Insights

14th June 2021

What technological solutions will last beyond the pandemic? Here's what your customers think.
HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Blogs, HGEM News

1st June 2021

Unveiling HGEM Go - new Mystery Guest app for the modern customer
Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Insights

20th April 2021

Customers may not be as forgiving as you'd think
Voices of Hospitality

Voices of Hospitality

22nd March 2021

Interview with Simon Williams
A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

Blogs, HGEM News

16th March 2021

HGEM's Guest Experience Management platform got an upgrade
Voices of Hospitality

Voices of Hospitality

Blogs, Insights

1st March 2021

Interview with Andy Barnsdale
Voices of Hospitality

Voices of Hospitality

Blogs, Insights

22nd February 2021

Interview with David Eccles
Keeping positive through lockdown

Keeping positive through lockdown

Blogs

19th February 2021

Catch up with Jason, our Head of Client Success
Voices of Hospitality

Voices of Hospitality

Blogs, Insights

15th February 2021

Interview with Richard Bates
Voices of Hospitality

Voices of Hospitality

Blogs, Insights

8th February 2021

Interview with Darren Cavill
2021 Dining Trends

2021 Dining Trends

Blogs

2nd February 2021

Data intelligence experts predictions for the upcoming year
Voices of Hospitality

Voices of Hospitality

Blogs, Insights

1st February 2021

Interview with Mark Harper
Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Blogs

17th November 2020

Consumers highly satisfied with recent staycations, and are already planning the next stay