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News and opinion on Guest Experience Management
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9th December 2022
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
Blogs, Case Studies
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
24th November 2022
PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM
Blogs
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs, Insights
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
12th July 2022
We explore what might be hindering the success of your delivery offering.
9th June 2022
Consumer perspective on 'the big squeeze'
6th June 2022
Find out how Mystery Audits help BAO identify training needs
10th May 2022
Special offer for HGEM clients
8th March 2022
We explore what recent research has revealed about gender equality in the workplace.
21st February 2022
(and why you should)
Insights
28th January 2022
Here's what consumers think.
18th January 2022
Which of these are on your list?
15th December 2021
Find out how data drives positive change within Comptoir Group
HGEM News
6th December 2021
PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.
1st November 2021
What effect has climate awareness had on the consumer?
30th September 2021
Get ready for Xmas with our Consumer Insights report
29th September 2021
HGEM can help your team get ready for success
