Opinion

Vegan Christmas Sandwich Taste Test

Blogs

18th December 2019

Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.

Round-up: What was the story of 2019 in the hospitality industry?

Insights

17th December 2019

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

Insights

13th December 2019

January is a unique month in the industry, with specific challenges but equally some great opportunities.

It's not just about your guests' perception

Insights

9th December 2019

HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?

Why not being afraid of allergens will increase your turnover

Insights

5th December 2019

HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.

​HGEM and mobile messaging app Yapster are uniting in partnership

HGEM News

4th December 2019

HGEM and mobile messaging app Yapster are uniting in partnership to make the employee feedback process easier than ever, as announced today.

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

HGEM News

4th December 2019

The latest research by, Guest Experience Management Expert, HGEM has revealed that 30% is the magic number when it comes to using discount to drive diners through the door this January.

Disability access in the hospitality industry – are disabled guests welcomed?

Blogs

29th November 2019

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

HGEM Awarded Employer of the Year at Bath Business Awards

HGEM News

25th November 2019

The BathLive & Bath Chronicle Business Awards are designed to showcase Bath’s varied and thriving businesses by bringing together the city’s biggest employers and its best start-ups all under one roof.

HGEM awarded Tech Product of the Year at Restaurant & Bar Tech Live

HGEM News

25th November 2019

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019

Your brand is what sets the expectation for the guest experience

Insights

21st November 2019

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Hot drinks - our festive favourites

Blogs

15th November 2019

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

Can pubs still be the “social glue” for a community?

Insights

11th November 2019

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Where do you sit with the meat substitues debate?

Blogs

1st November 2019

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Make sure it's you that guests want to stay with

Insights

28th October 2019

Are you prepared for the rise in staycations?

Are you maximising on opportunities for themed events?

Blogs

24th October 2019

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Are you turning Christmas bookings away?

Insights

22nd October 2019

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Insights

18th October 2019

We share results from our latest survey indicating that there is a new market for remote workers.

Are you integrated?

Blogs

14th October 2019

HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.

Autumn wine experiences

Blogs

3rd October 2019

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

The zone of indifference

Insights

25th September 2019

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.