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The latest news, issues & trends shaping the guest experience management industry.
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Blogs
15th November 2018
With some operators stepping away from Christmas traditions this year, what are they doing differently?
Insights
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
5th November 2018
With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
24th October 2018
With the current focus on Christmas, we take a look at how businesses can make the most of other events throughout the year.
22nd October 2018
We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
5th October 2018
HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.
3rd October 2018
Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.
1st October 2018
Will guests change their dining habits once the calorie enforcement comes into play?
28th September 2018
Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.
27th September 2018
In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.
14th September 2018
We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.
Blogs, HGEM News
12th September 2018
Our lowdown from the Crumbs Awards Finalists Reception.
6th September 2018
We explore the benefits of Mystery Visits to your hotel over an AA inspector.
5th September 2018
Our lowdown from Tuesday's inspiring event.
3rd September 2018
We can help to support your business in maximising Christmas booking opportunities.
28th August 2018
85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.
23rd August 2018
We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.
20th August 2018
We take a look at what guests expect when it comes to a luxury hotel stay.
10th August 2018
Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.
7th August 2018
We explore the misconceptions of a career in the hospitality industry.
HGEM News
1st August 2018
HGEM are Finalists for The Crumbs Awards 2018.
