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News and opinion on Guest Experience Management
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Blogs, Insights
19th May 2022
Identify and fill gaps in training before summer with Mystery Guest Audits
Blogs
10th May 2022
Special offer for HGEM clients
8th March 2022
We explore what recent research has revealed about gender equality in the workplace.
1st March 2022
Must-have features in a feedback solution
21st February 2022
(and why you should)
Insights
28th January 2022
Here's what consumers think.
18th January 2022
Which of these are on your list?
Blogs, Case Studies
15th December 2021
Find out how data drives positive change within Comptoir Group
HGEM News
6th December 2021
PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.
3rd December 2021
Don't overlook this area of opportunity
1st November 2021
What effect has climate awareness had on the consumer?
30th September 2021
Get ready for Xmas with our Consumer Insights report
29th September 2021
HGEM can help your team get ready for success
14th September 2021
Shifting focus from recruitment to retention
18th August 2021
Free Guest Experience refresher videos for hospitality operators
21st July 2021
Are consumers ready to ditch the mask? Here's what they're saying.
14th June 2021
What technological solutions will last beyond the pandemic? Here's what your customers think.
Blogs, HGEM News
1st June 2021
Unveiling HGEM Go - new Mystery Guest app for the modern customer
20th April 2021
Customers may not be as forgiving as you'd think
22nd March 2021
Interview with Simon Williams
16th March 2021
HGEM's Guest Experience Management platform got an upgrade
1st March 2021
Interview with Andy Barnsdale
22nd February 2021
Interview with David Eccles
