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The latest news, issues & trends shaping the guest experience management industry.
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Insights
17th January 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
Blogs
14th January 2019
With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?
10th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
7th January 2019
Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
2nd January 2019
Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.
21st December 2018
We look back at our fundraisers and the charities we have supported over 2018.
14th December 2018
HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.
11th December 2018
We reveal the food trends we loved and loathed this year.
7th December 2018
HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.
5th December 2018
Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.
4th December 2018
What can hotel operators do to provide guests with an unforgettable experience this Christmas?
29th November 2018
With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.
27th November 2018
HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.
22nd November 2018
Is the guest experience lost on guests with allergies?
19th November 2018
HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.
15th November 2018
With some operators stepping away from Christmas traditions this year, what are they doing differently?
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
5th November 2018
With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
24th October 2018
With the current focus on Christmas, we take a look at how businesses can make the most of other events throughout the year.
22nd October 2018
We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
