Opinion

Opinion


News and opinion on Guest Experience Management

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international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Have service standards slipped?

Have service standards slipped?

Here's what consumers think.

Guest Experience goals for 2022

Guest Experience goals for 2022

Which of these are on your list?

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress rolls out HGEM's solutions UK-wide

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

HGEM can help your team get ready for success

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Free Guest Experience refresher videos for hospitality operators

Goodbye face-masks?

Goodbye face-masks?

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.

HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Unveiling HGEM Go - new Mystery Guest app for the modern customer

Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Customers may not be as forgiving as you'd think

Voices of Hospitality

Voices of Hospitality

Interview with Simon Williams

A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles