News and opinion on Guest Experience Management
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Blogs
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
Case Studies
6th February 2023
Find out how HGEM are helping PizzaExpress to drive the culture for putting customers at the heart of the business.
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Insights
2nd February 2023
Put your marketing efforts into this key area of opportunity
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
12th December 2022
Find out everything you need to know about the multiple features of our Feedback Sites.
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs, Insights
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
12th July 2022
We explore what might be hindering the success of your delivery offering.
9th June 2022
Consumer perspective on 'the big squeeze'
6th June 2022
Find out how Mystery Audits help BAO identify training needs
10th May 2022
Special offer for HGEM clients
8th March 2022
We explore what recent research has revealed about gender equality in the workplace.
21st February 2022
(and why you should)
28th January 2022
Here's what consumers think.
18th January 2022
Which of these are on your list?
