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The latest news, issues & trends shaping the guest experience management industry.
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Insights
29th April 2019
HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it
26th April 2019
Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.
Blogs
23rd April 2019
We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.
18th April 2019
HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?
15th April 2019
HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.
HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.
10th April 2019
We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!
5th April 2019
Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.
1st April 2019
We explore how operators are taking the guest experience to another level by letting guests behind the scenes.
27th March 2019
We share guests plans for Mother's Day this year including what, when and where they will be eating.
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.
18th March 2019
We explore the latest trend to hit the delivery market - drinks.
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
11th March 2019
Does using a mobile phone at the dinner table make or ruin the guest experience?
8th March 2019
We celebrate women in hospitality on International Women's Day.
5th March 2019
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
28th February 2019
HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.
26th February 2019
We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.
22nd February 2019
HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.
18th February 2019
Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.
14th February 2019
In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
7th February 2019
We explore how to attract guests in today's market.
