Opinion

Opinion


News and opinion on Guest Experience Management

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Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

HGEM can help your team get ready for success

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Free Guest Experience refresher videos for hospitality operators

Goodbye face-masks?

Goodbye face-masks?

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.

HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Unveiling HGEM Go - new Mystery Guest app for the modern customer

Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Customers may not be as forgiving as you'd think

Voices of Hospitality

Voices of Hospitality

Interview with Simon Williams

A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

2021 Dining Trends

2021 Dining Trends

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Consumers highly satisfied with recent staycations, and are already planning the next stay