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News and opinion on Guest Experience Management
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Blogs, HGEM News
5th January 2024
Find out what's behind those 1-star reviews with our latest feature
11th December 2023
Does your team avoid these common mistakes?
Blogs, Insights
13th November 2023
Find out what you can do to really shine during this golden quarter.
Blogs
9th November 2023
Guest blog by: Toggle
10th October 2023
How is Xmas 2023 shaping up?
4th October 2023
Make the most out of this Xmas
4th September 2023
...and how it can boost footfall
15th August 2023
Identify and fill gaps in training with Mystery Guest Audits
27th July 2023
How well does hospitality handle payments?
19th May 2023
HGEM joins CaterTrax - a Volaris Group company
As published in Propel: Friday Opinion
Case Studies
3rd April 2023
Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
6th February 2023
Find out how HGEM are helping PizzaExpress to drive the culture for putting customers at the heart of the business.
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Insights
2nd February 2023
Put your marketing efforts into this key area of opportunity
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
12th December 2022
Find out everything you need to know about the multiple features of our Feedback Sites.
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
