Opinion

Increase footfall with guest experience management

Blogs

12th September 2022

How can data-led insights increase revenue in your business?

Organic September

Blogs

12th September 2022

Why operators should take note of this campaign

Are poorly handled Xmas enquiries losing you business?

7th September 2022

Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Accessibility in Hospitality

Blogs, Insights

12th August 2022

How do customers perceive accessibility in hospitality and what are the risks?

Why Review Management matters

Blogs, Insights

20th July 2022

...and how it can boost footfall

Cost-of-living crisis most likely to impact delivery & takeaway

Blogs

12th July 2022

We explore what might be hindering the success of your delivery offering.

Consumer Sentiment Report: Cost of living crisis

Blogs, Insights

9th June 2022

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Blogs, Case Studies

6th June 2022

Find out how Mystery Audits help BAO identify training needs

Get Airship for FREE until July

Blogs

10th May 2022

Special offer for HGEM clients

International Women’s Day 2022: Gender equality across the hospitality industry

Blogs

8th March 2022

We explore what recent research has revealed about gender equality in the workplace.

Tips on improving your venue's accessibility

Blogs

21st February 2022

(and why you should)

Have service standards slipped?

Insights

28th January 2022

Here's what consumers think.

Guest Experience goals for 2022

18th January 2022

Which of these are on your list?

Client Success Story - Comptoir Group

Blogs, Case Studies

15th December 2021

Find out how data drives positive change within Comptoir Group

PizzaExpress rolls out HGEM's solutions UK-wide

HGEM News

6th December 2021

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.

Consumer Insight Report - Redefining Luxury

Insights

1st November 2021

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

Blogs, Insights

30th September 2021

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Blogs

29th September 2021

HGEM can help your team get ready for success

'Knowledge not Noise' learning sessions

Blogs

18th August 2021

Free Guest Experience refresher videos for hospitality operators

Goodbye face-masks?

Insights

21st July 2021

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Insights

14th June 2021

What technological solutions will last beyond the pandemic? Here's what your customers think.