News and opinion on Guest Experience Management

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zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.


Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.

zero waste restaurant

Zero waste restaurants

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

Christmas party

Top Tips for last minute Christmas wins

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

organic september

Organic September

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

The shops urging you to recycle less

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.

mystery diner

HGEM mystery dining: Far beyond a free meal

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

honest burgers

National Burger Day

In celebration of National Burger Day, we catch up with our client Honest Burgers.

The rise of unusual dining venues

The rise of unusual dining venues

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

sound of the sea dish

What is sonic seasoning?

Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.

Hospitality Apprenticeship Week 5-9 August 2019

Hospitality Apprenticeship Week 5-9 August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

costa coffee


We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.

Operators must try harder to accommodate diners with allergies

Operators must try harder to accommodate diners with allergies

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.


BBQ sauce taste test

Team HGEM test 10 BBQ sauces. Discover our top picks this BBQ season!

Jeffersons ice cream

National Ice Cream month

We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.

students eating

Why the student demographic is so important to the hospitality industry

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.


Should restaurants charge for extras?

Are restaurants right to protect their pockets from greedy guests or are they the greedy ones?

cat cafe

Cat Cafe's

Do cat cafe's provide the purrfect dinner guest?

Wellness restaurants

Wellness restaurants

Mind - body - soul. The wellness restaurants catering to more than tummy's.

summer wine

2019 Summer Wine

Our avid wine lover and studier, HGEM's Josie, shares her insight on Summer wines.

Hands free dining

Hands free dining

We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.