Opinion

Operators divided over further discounting after EOTHO

Blogs

1st September 2020

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

Eat Out to Help Out and Beyond

Insights

18th August 2020

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

What are consumers thinking and feeling post-lockdown?

Blogs

14th August 2020

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Blogs

7th August 2020

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Insights

22nd July 2020

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Insights

17th July 2020

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Hurrah! Reflections on reopening of pubs and restaurants

Blogs

5th July 2020

Reflections on the first post-lockdown dining out experience

HGEM launches Track & Trace for hosted entry

HGEM News

4th July 2020

If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.

Diner survey - eating out post-lockdown

Insights

2nd July 2020

Here are the results of our survey of 500 diners across the UK in June 2020

Fee-free month for new and returning clients

HGEM News

15th June 2020

As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see o...

HGEM launches new benchmark reporting

HGEM News

1st June 2020

HGEM launches benchmark reporting on KPIs in the GEM Wheel.

Incentives: inbox me, but don't get social

Insights

10th March 2020

In 2020, the collection and analysis of personal data is vital for the food industry and the easie...

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

Blogs

5th March 2020

We celebrate women in hospitality this International Women's Day.

​Do your feedback requests cause friction?

Blogs

5th March 2020

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Blogs

25th February 2020

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Blogs

21st February 2020

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

Blogs

12th February 2020

We ask our panel of mystery guests about their plans this year

Catering recruitment trends 2020

Insights

5th February 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

How to rescue a negative online review

HGEM News

31st January 2020

With 87% of consumers making restaurant or pub bookings based on online reviews, what happens when an operator receives so...

Charitable giving: providing a platform for employees to give back

Insights

29th January 2020

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

Diners appetite for feedback opportunities increases

HGEM News

23rd January 2020

Our latest research has revealed that while online reviews remain a valuable tool for operators with 87% of consumers making diner choices based on them, consumers would also welcome more direct channels of feedback with operators – particularly email and conversations with the manager.