Are poorly handled Xmas enquiries losing you business?

Does this happen every Christmas?

• Bookings taken on napkins/ random bits of paper
• Staff avoid answering the phone, in case it’s a Christmas enquiry
• Parties show up with no record of reservation
• Enquiries get lost in emails and are never responded to
• Lost deposits

Don't lose out this year

As we enter the busiest Christmas season since the pandemic, it’s essential that your team are confident in handling all enquiries with ease, allowing them to secure bookings and deposits.

You might be in the process of promoting your offering, but how confident are you that your team fully understand it? Are they ready to answer any questions on a call? If the scenarios outlined above are regular occurrences, it may be worth redefining the current booking processes to avoid losing out this year.

Spoilt for choice from the biggest push for Christmas trade since the pandemic, coupled with the cost-of-living crisis, customers are being very choosy. Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Get your teams prepped with HGEM’s Enquiry Audits:

• Ensure Christmas enquiry processes are followed by teams
• Be confident in the knowledge that potential bookings aren’t slipping through the cracks
• Minimise booking issues such as lost reservations and deposits
• Train & incentivise teams with call recordings and email screenshots, included in the package
• Prices range from £35 - £40 per audit for calls & emails
• Assess the entire booking process, including a showround at £100 per audit (includes travel costs)

We’d love to discuss whether Enquiry Audits could be a good fit for your business to prepare for Christmas this year. If you’d like to explore options, please get in touch with our friendly team here.