As we enter the busiest Christmas season since the pandemic, it’s essential that your team are confident in handling all enquiries with ease, allowing them to secure bookings and deposits.
You might be in the process of promoting your offering, but how confident are you that your team fully understand it? Are they ready to answer any questions on a call? If the scenarios outlined above are regular occurrences, it may be worth redefining the current booking processes to avoid losing out this year.
Spoilt for choice from the biggest push for Christmas trade since the pandemic, coupled with the cost-of-living crisis looming in the background, customers are being very choosy. Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.
We’d love to discuss whether Call & Email Audits could be a good fit for your business to prepare for Christmas this year. If you’d like to explore options, please get in touch with our friendly team here.