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When it comes to delivering the sort of guest experience that surpasses customer expectation and keeps guests coming back for more, delivering quality training to your staff is of the utmost importance. But this is easier said than done. Whether you are running a small restaurant or a large hotel, it can often feel there are a million and one things that can throw your training processes off the mark.
We've developed a targeted Learning Management System (LMS) designed specifically for your industry. GEMacademy is a one-stop shop for managing, delivering and tracking the learning that takes place in your business and can be configured to support your specific training pathways and adhere to your individual brand standards.
So, what are a few of the benefits of using an LMS?
Streamline your processes:
Firstly, an LMS ensures you keep everything in one place. Gone are the days when reams of paperwork and assorted spreadsheets were appropriate methods of managing training. Now, you can streamline your administration and communication with staff as well as produce customised reports that ensure the training you offer is aligned with the performance of your staff and operation.
Keep your documentation up-to-date:
In an industry where policies and laws are constantly changing, a good LMS helps you tweak your training materials at the click of a button, cutting down on valuable time and money - two assets one can never have in excess.
Provide and track personalised training pathways:
Using an LMS will enable you to build excellent personalised training pathways for your staff with eLearning modules, assessments and training materials stored neatly online, easily accessible by all. Managers can ensure they are running a tight ship by tracking the knowledge of their workforce, identifying and addressing gaps as they appear. In this way, learners can access the right training for their specific situation - and there will be a clear record that proves they have been updated with training or notifications about changes in the industry. With our excellent links to specialist hospitality training partners, we can offer bespoke packages to suit a range of requirements.
Access to expert support:
No need to feel intimidated by setting up and running your LMS - put yourself in our capable hands and we can provide expert advice and guidance through every step of the process.
