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Providing your guests with a relaxed, enjoyable dining experience is no doubt a top priority for you. At the same time, it's important that your restaurants have a good table turnover rate to improve sales and profit. What you need to do, therefore, is provide an efficient service, while ensuring that customers do not feel rushed or under pressure to finish their meals, which could have a negative impact on their dining experience. To help you achieve this, here are some tips:
Gauge how long guests want to stay
Not all customers want to stick around for a long time. Lunchtime customers visiting in the week, for example, may expect a quick turnaround time. Your FOH must be able to determine these customer requirements and provide service accordingly.
Staff
Ensuring your restaurants are well-staffed for each shift will enable you to split up the tables into manageable sections. By focusing on fewer tables, staff will be able to provide a more efficient service and turn tables around quicker.
Sittings
You may want to consider planning an earlier and later sitting for your restaurants during evening shifts. Staggering service in this way makes it easier for your FOH staff as well as chefs, helping to ensure that orders and bookings do not become backlogged.
Technology
Table management software provides staff with real-time information on each table in each restaurant, and could significantly boost table turnaround time.
Evaluate
If you're still struggling to turn tables around efficiently, then now is the time to evaluate your service and identify areas for improvement. To help you do this, we offer a mystery guest service (GEMvisits) as well as an online customer feedback portal (GEMdirect). Get in touch today to find out more.
