Covid Experience Audits

Covid Experience Audits


Keep trading and growing by balancing covid security with experience

REINFORCE THE THINGS THAT MAKE GUESTS FEEL SAFE AND ENJOY THEMSELVES. It's a tricky balance, but if you get it right, then evidence from our consumer surveys strongly suggests that guests will remain more loyal to you than in normal times, and they will share what they think with people they know. Key standards for covid-security are not just important for guest perceptions; they're often also legal requirements. And yet you want to promote an experience that is enjoyable rather than sterile. We can help you define and monitor what you expect from your teams, keeping you trading and growing.

Let's talk about balancing safety with experience
REINFORCE THE THINGS THAT MAKE GUESTS FEEL SAFE AND ENJOY THEMSELVES. It's a tricky balance, but if you get it right, then evidence from our consumer surveys strongly suggests that guests will remain more loyal to you than in normal times, and they will share what they think with people they know. Key standards for covid-security are not just important for guest perceptions; they're often also legal requirements. And yet you want to promote an experience that is enjoyable rather than sterile. We can help you define and monitor what you expect from your teams, keeping you trading and growing.

Features include

MONITOR KEY SAFETY STANDARDS

We'll use mystery guests to check on track & trace procedures, cleaning stations, social distancing observations, group sizes, signage, and anything else that's important to remain covid-secure.

EXPERIENTIAL IMPACT COMMENTS

Expectations are changing rapidly, so we'll use guest comments to help you to keep your finger on the pulse of how various measures appear to guests and identify when it might be appropriate to update them.

PHOTO EVIDENCE

If you like, we can capture photographic evidence of key expectations, such as standards of cleanliness or table distancing.

MAXIMISING SALES OPPORTUNITIES

We'll look out for opportunities that may be being missed. For example, with limited service at the counter, are team members noticing when there's an opportunity to extend the experience and serve more drinks?

EVIDENCE FOR THE AUTHORITIES

In the event of any incident, our reports can serve as evidence for the authorities that you are taking covid-security responsibilities seriously.

CAREFUL VALIDATION

We don't rely entirely on what the mystery guest has written. Each report will undergo thorough validation, using our knowledge of your culture and expectations, to ensure they are accurate, sufficiently detailed and useful.

NEXT DAY DELIVERY

No waiting around for the results. A detailed report for a visit completed today will be in your inbox and in The Hub by the next business day.

LOOKING FOR PATTERNS

A wide range of analysis options in The Hub will help you to identify any patterns in the data for multiple visits. This might include weaknesses by question, location or day part, for example. And you can review relevant comments to bring the statistics to life.

Get a quote

Other modules you may be interested in: