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Working with others to bring you more
CRM
Pre-populated invites for HGEM feedback surveys and imported ratings and comments for people in CRM
Customer Engagement Platform
Customer Data Platform
Delivery Partner
Feed ratings and comments from the Deliveroo app into The Hub
Business Intelligence
Combine HGEM guest experience results with KPIs from other parts of your business for visualisations and predictive analytics
Operational Analytics
Combine key guest experience results with data from other parts of your operation for integrated analytics
Bookings
Post-reservation invites for HGEM feedback surveys, and tracking of Resdiary reviews in HGEM's Hub CRM
Social Reviews
Visualisation in HGEM's Hub of ratings, comments, stats on responses and competitors, and much more from several review platforms
Combine key guest experience results from HGEM with data from other areas of your business for integrated analytics
Work Management
Get on top of your team's daily jobs, including actions generated from HGEM
Guest Wi-fi Solutions
Invite wi-fi users to complete HGEM feedback surveys and capture guest presence data to view in The Hub
Instant Messaging
An all-company instant messaging app to engage a deskless workforce. An HGEM 'yapplication' can be added for tracking employee sentiment
Listings Management
Feed ratings and comments captured from popular review platforms into HGEM's Hub
Data Warehouse Automation
Capture HGEM guest experience results and feed them into business intelligence tools
