What We Do
hgem hub

The Hub is a Guest Experience Management (GEM) platform, designed to help busy managers quickly benchmark their performance. Using a range of guest experience measures, such as social reviews, surveys and mystery guest assessments, managers can easily identify actions for team development and business improvement.

Introducing The Hub

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The hub key components

Guest experience insight from multiple sources in one central hub


Branded survey sites, with multiple invite options, to help you engage with your guests and measure what they think about their experience


Regular detailed assessment of a full experience by mystery guests, designed to help you manage consistency and support training

Social Reviews

Track your performance and that of your competitors, by integrating with third parties across multiple social review channels


Make us part of your wider web by integrating with third parties for wifi, bookings, analytics, learning and actions

Actionable Insights

Actionable Insights

Using detailed interactive reports, managers can quickly identify their current strengths and weaknesses and use the insight to help drive continuous improvement. A wide range of page options includes KPIs, NPS analysis, guest journey tracking, survey and audit results, social reviews, menu performance and leader boards.

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Any device, anywhere, any time?

Any device, anywhere, any time?

Download The GEMapp and access information when and where it’s needed.

Available on the App Store Android App on Google Play
Turn insight into training

Turn insight into training

Prepare your team to be amazing with customisable training videos purposely designed for your business and more aligned to how team members what to learn today.

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