Let us help you scale up quickly and safely after lockdown. FREE delivery or collection audits in June 2020.

What We Do

What We Do


Our products & services

Results from delivery & pickup, online reviews, guest & employee surveys, and mystery guest assessments, all in one place: our award-winning Hub. With interactive reports, competitor benchmarking and manager actions. Plus advice and support to help you drive reputation, standards and sales.

The Hub

See all guest experience measures in one place, interact with modern dashboards and take actions on the results.
  • Judged 'Tech Product of the Year' by operators at Restaurant Bar & Tech Live on the basis of the contribution it can make to enhancing the guest experience.
  • Quickly and easily view your Delivery & Pickup results, Online Reviews, Guest Feedback, Mystery Guest Assessments, Team Engagement Tracker, Telephone Assessments and Internal Audits.
  • Combine results into a GEM barometer.
  • Colour coded performance indicators.
  • Identify gaps between expected and actual performance and act on the opportunities.
  • Compare each location with similar sites and view leaderboards.
  • Update records with an action status and comments.
  • Export results for further analysis.
  • Use the mobile app to monitor results on the go.
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Delivery & Pickup

Delivery & Pickup

To safely grow new sales channels
  • Audit the consistency of quality of new standards and processes in this rapidly evolving segment of the market
  • Distinguish the contribution of your delivery partner from that of your internal teams
  • Integration with Deliveroo to track reviews left on their app
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Mystery Guest Assessments

Mystery Guest Assessments

To maintain high standards and behaviours
  • Define what you expect your guests to experience at each stage of their journey with you.
  • Generate objective, detailed and useful reports from mystery guests, with delivery, sales and projects tracked separately from your ongoing programme.
  • Reinforce your expectations in team culture through regular reflection on the result
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Guest Feedback

Guest Feedback

To listen to those that matter
  • Make it easy for your guests to engage with you through the the use of branded surveys.
  • Learn what is influencing loyalty and track your Net Promoter Score (NPS)
  • Analyse feedback by demographic and menu items
  • Respond, or add to a mailing list, where consent is given.
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Online Reviews

Online Reviews

To manage your reputation
  • Track reviews from multiple review platforms including, Google, TripAdvisor, Facebook, OpenTable, Bookatable, DesignMyNight.
  • Compare yourself against other locations, including those of competitors, both at a local and brand level.
  • Respond to reviews to influence and enhance your reputation.
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Learn more about our popular packages