What We Do

We empower hospitality businesses

HGEM offers an award-winning platform, paired with a framework proven to improve customer experience, and a knowledgeable support team, determined to drive tangible results. We'll help you translate data into actions that grow sales.

Products that enhance operations and customer experience:

Mystery Guest Audits

Ensure teams consistently practice what they have been trained through objective measurement of standards, processes, behaviours and sales opportunities

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Feedback Sites

Engage your guests and capture their thoughts on what is important to you with a highly configurable feedback site and NPS tracker that looks like your website

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Review Streams

Manage your online reputation with ratings, comments and respond links from up to 12 review platforms, together with stats on competitors and responses

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Product Ratings

Track the performance of each dish using league tables on things like presentation, portion size, temperature, taste, timing, value-for-money

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The Hub platform

The Hub: award-winning Guest Experience Management platform

The Hub is a Guest Experience Management platform where it all comes together. Data from one or multiple products is presented with interactive charts and benchmark comparisons, all colour-coded to help you quickly identify areas needing attention.