What We Do

What We Do


We help hospitality businesses to grow through guest insights

HGEM offers an award-winning Guest Experience Management platform populated with measurements of brand standards, guest perceptions and online reputation. We have the most thorough mystery guests and highly branded feedback sites. We'll help you translate data into actions that grow sales.


HGEM offers an award-winning Guest Experience Management platform populated with measurements of brand standards, guest perceptions and online reputation. We have the most thorough mystery guests and highly branded feedback sites. We'll help you translate data into actions that grow sales.

The Hub

The Hub is where it all comes together. Results from multiple sources are presented with interactive charts and benchmark comparisons, all colour-coded to help you quickly identify what needs attention. You can also create actions, extract data and access resources for your team. Our team are always on hand to help you get the most from The Hub and you have the opportunity to influence its ongoing development.

Learn more about The Hub

Now make your own Hub: select one or more modules to measure what's important to your business:


And you don't even have to ask us for these FREE modules - they come as standard:


Pricing that scales

Our pricing is based on a per module per location subscription, with discounts based on the number of modules and for businesses over 10, 30, 60, 100 and 200 locations. This covers access to data on unlimited feedback, reviews or mystery guest reports per location. A small additional fee applies for arranging and processing each mystery visit.

BRONZE

1-2 Hub modules

SILVER

3-4 Hub modules

GOLD

5-6 Hub modules

PLATINUM

Unlimited Hub modules

Contact us for a quote