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Benchmarking

Benchmarking


See how you compare and keep one move ahead

SEEING WHERE YOU RANK CAN IMPROVE PERFORMANCE. We are competitive animals - 82% of managers we surveyed said that they use some form of ranking or comparison in The Hub to motivate their teams or decide what to focus on.

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SEEING WHERE YOU RANK CAN IMPROVE PERFORMANCE. We are competitive animals - 82% of managers we surveyed said that they use some form of ranking or comparison in The Hub to motivate their teams or decide what to focus on.

Features include

INTERNAL COMPARISONS

A common feature of most charts in The Hub is that you can see average results for all locations overlaid on top of your own.

LOCAL COMPETITORS

We can capture online review statistics for local competitors to each of your locations. By taking actions to get your ratings higher than local competitors, you significantly increase the chance of people selecting your venue when browsing for options.

EXTERNAL BENCHMARKING

Each of your locations is tagged with an industry market segment and certain questions in your questionnaire can be tagged where they align with common performance indicators. A report then shows how you're performing relative to other brands.

LOCATION LEADERBOARDS

A wide range of leaderboards shows where each location ranks compared to others. This can be by the visit type (visit, survey or review) and by individual sections or questions.

DISH LEADERBOARDS

We also rank dishes by performance indicators such as portion size, presentation, taste, temperature and value-for-money, as well as by location. These will help you identify those performing consistently well and those that need some attention.


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Find out more about The Hub