Listen to your guests
Having your own feedback site allows you to attract brand engagement, collate guest feedback, track your Net Promoter Score (NPS) be alerted to things that might require attention, build your guest database and influence word-of-mouth.
Our guest surveys are fast and built to modern standards. An internet connection is only required at the start and end of the survey.
We want to promote your brand, not ours. So your survey site will be branded to match your website or your preferred design style.
You’re not stuck with out-of-the-box questions. We’ll use our experience to guide you on what works, but also help you to make it your own. We can also manage branching questions.
We can upload each location’s menu and capture information about dish performance and value for money.
The same survey can be used in multiple countries. Guests can select their preferred language.
We can track demographic information such as age and gender to analyse results of guest surveys.
Guests can consent to be contacted about their feedback, and we make it easy to contact them via The Hub.
Guests can consent to be added to your marketing database, and we can export details to your system.
Prize draws can be a good way of attaching people to provide feedback. We can administer the draw on your behalf and advise on what works.
Many wifi systems can generate email invites for guests who have used your wifi to complete a survey based on certain rules. They can also pre-populate information such as location and date.
We can set up alerts to notify you if a survey is submitted that falls below a set performance threshold.