Listen to your guests
Having your own feedback site allows you to attract brand engagement, collate guest feedback, track your Net Promoter Score (NPS) be alerted to things that might require attention, build your guest database and influence word-of-mouth.
Our guest surveys are fast and built to modern standards. An internet connection is only required at the start and end of the survey.
We want to promote your brand, not ours. So your survey site will be branded to match your website or your preferred design style. Even the rating indicators don't have to be stars - you can choose icons that fit your brand.
You’re not stuck with out-of-the-box questions. We’ll use our experience to guide you on what works, but also help you to make it your own. We can also manage branching questions.
We can upload each location’s menu and capture information about dish performance and value for money.
Some guests are prepared to spend more time than others. Our surveys can be configured with multiple exit points so you can capture as much or as little as people are prepared to share.
Your guests can upload photos of their experience to bring their feedback to life.
The same survey can be used in multiple countries. Guests can select their preferred language.
Guests can consent to be contacted about their feedback, and we make it easy to contact them via The Hub.
Many wifi systems can generate email invites for guests who have used your wifi to complete a survey based on certain rules. They can also pre-populate information such as location and date.
Our surveys can be configured to display as an app on a tablet and to automatically refresh after each guest has provided their feedback. This makes them suitable for at-table feedback.
Where we know someone has had a great experience, we can redirect them to selected review platform and encourage them to leave a review.
We can set up alerts to notify you if a survey is submitted that falls below a set performance threshold.
Prize draws can be a good way of attaching people to provide feedback. We can administer the draw on your behalf and advise on what works.
Track gaps in the guest journey, analyse by age and gender, extract comments, and more.
Guests can consent to be added to your marketing database, and we can export contact details, ratings and comments to your CRM.
If you capture feedback on comment cards and would like to see these alongside your survey results in The Hub, we can set up an import process for you.