Press

Press


2017

October 2017 - Propel Friday Opinion - Michelin status losing relevance to guest experience

September 2017 - Propel - Chipotle and Honest Burgers sign with HGEM

September 2017 - Take Stock - Christmas Bookings

September 2017 - Eat. Drink. Sleep. - Christmas Bookings

August 2017 - Eat Out Magazine - Christmas Calls

August 2017 - Propel - Christmas Calls

July 2017 - Propel Friday Opinion - Meeting the Brexit challenge in hospitality: an opportunity for guest experience

July 2017 - Hotel F&B Magazine - Research shows insight into F&B experiences

July 2017 - IBS Systems - Hotel restaurants need to improve catering for specific dietary requirements

July 2017 - Propel - Hotel restaurants need to improve catering for specific dietary requirements

July 2017 - Eat. Drink. Sleep. - HGEM third party delivery

June 2017 - Ale & Beer- HGEM Third Party Delivery

June 2017 - Rise & Shine- HGEM New Third Party Delivery Report

June 2017 - Fry Magazine- HGEM Third Party Delivery

June 2017 - Propel- HGEM third party delivery reports

June 2017 - Eat Out Magazine - HGEM launches third party delivery analysis service

June 2017 - The Morning Advertiser - Third-party delivery firms - good or bad for pubs?

June 2017 - Inapub News - Is the pub sector ready for a tech transformation

April 2017 - CLH- HGEM App

April 2017 - Inapub- Social Media

April 2017 - Brittens Info- HGEM App

April 2017 - Morning Advertiser- April Fools

April 2017 - Caterer, Licensee & Hotelier- Social Media

April 2017 - Britten's Info- Social Media

April 2017 - Casual Dining- Social Media

March 2017 - BigHospitality- Social Media

March 2017 - Propel- Social Media

March 2017 - MCA- Social Media

March 2017 - Eat Out- Social Media

March 2017 - Brittens Info- International Guest Experience

March 2017 - Propel- International Guest Experience

March 2017 - Essentially Catering- Attracting and Retaining Custom

February 2017 - Propel- HGEM rebrand

February 2017 - MCA- HGEM rebrand

February 2017 - MCA- Only 7% think pubs give best greeting

February 2017 - Caterer Licensee & Hotelier News- Personalisation is key to a positive first impression

February 2017 - Morning Advertiser- More than 80% of customers want a warm welcome

February 2017 - Brittons Info- Personalisation is key to a positive first impression

February 2017 - Eat Out- First Impressions

February 2017 - Propel- Warm welcome

February 2017 - Big Hospitality- Personalised welcome key to customer restaurant experience

2016

November 2016 - QSR Media- Local Produce

November 2016 - Casual Dining- Local Produce

November 2016 - Eat Out- Local Produce

November 2016 - Propel Info- Local Produce

September 2016 - InaPub- Christmas Calls

September 2016 - Britten's Info- Christmas Calls

September 2016 - Caterer, Licensee and Hotelier- Christmas Calls

September 2016 - Casual Dining- Christmas Calls

September 2016 - Eat Out- Christmas Calls

September 2016 - Propel Info- Christmas Calls

September 2016 - Burton Mail- Greene King's Mystery Guests

August 2016 - Britten's Info- Single Offering

August 2016 - MCA- Single Offering

August 2016 - Caterer, Licensee & Hotelier- Pub Contract Wins

August 2016 - Propel Info- New Business

August 2016 - Eat Out- Greene King Partnership

August 2016 - Morning Advertiser- Greene King Partnership

August 2016 - Greene King- Greene King Reveals Mystery Guests Policy

July 2016 - Eat Out- Food & Drink Pairings

July 2016 - IBS- Food & Drink Pairings

July 2016 - Casual Dining- Food & Drink Pairings

July 2016 - Propel Info- Trail Partnership

July 2016 - Eat Out- Trail Partnership

July 2016 - InaPub- Guest Grievances

June 2016 - Essentially Catering- Al Fresco Dining

June 2016 - Essentially Catering- Guest Grievances

June 2016 - InaPub- Guest Grievances

June 2016 - InaPub- Family Dining

June 2016 - BigHospitality- Ask the Experts

June 2016 - Eat Out- Guest Grievances

June 2016 - MCA- Guest Grievances

June 2016 - Propel Info- Guest Grievances

June 2016 - Hospitality & Catering News- Guest Grievances

June 2016 - Eat Out- Superfood Stars

June 2016 - Essentially Catering- Family Dining

May 2016 - Britten's Info- Al Fresco Dining

May 2016 - Eat Out- Al Fresco Dining

May 2016 - Lunch Business- Al Fresco Dining

May 2016 - Propel Info- Al Fresco Dining

May 2016 - Britten's Info- Partership with Fourth

May 2016 - Gordon Charles- Partnership with Fourth

May 2016 - MCA- Partnership with Fourth

May 2016 - Propel Info- Partnership with Fourth

May 2016 - Caterlyst Agenda- Partnership with Fourth

May 2016 - Publican's Morning Advertiser (Print)- Family Dining

April 2016 - Eat Out- Family Dining

April 2016 - Publican's Morning Advertiser- Family Dining

April 2016 - MCA- Family Dining

April 2016 - Propel Info- Family Dining

April 2016 - Pub & Bar- Children's Menu

April 2016 - Eat Out- Eat Drink Shop

April 2016 - Propel Info- Saint or Sinner

April 2016 - MCA- Saint or Sinner

April 2016 - The Caterer- Saint or Sinner

April 2016 - Eat Out- Saint or Sinner

April 2016 - Lunch Business- Saint or Sinner

April 2016 - IBS- Saint or Sinner

April 2016 - Propel Info- April Fools

April 2016 - Lunch Business- April Fools

April 2016 - Eat Out- April Fools

April 2016 - Daily Telegraph- April Fools

March 2016 - Casual Dining- Eat Drink Shop

March 2016 - Eat Out- Eat Drink Shop

March 2016 - Propel- Eat Drink Shop

March 2016 - MCA- Eat Drink Shop

March 2016 - Propel Info- Laura Lee-Gibbs

March 2016 - QSR Media- Eat Drink Shop

March 2016 - Propel Quarterly- Effective Training

March 2016 - OOH Magazine- Allergen Improvement Research

March 2016 - Casual Dining- Staff Training

February 2016 - Publican Morning Advertiser (Print)- Visibility of Training

February 2016 - Publican's Morning Advertiser (Print)- Training in Pubs

February 2016 - M&C Report- Visibility of Training

February 2016 - Propel info- Visibility of Training

February 2016 - Fry Online- Effective Training

February 2016 - Lunch Business- Visibility of Training

February 2016 - Eat Out- Communication Style

February 2016 - Publican's Morning Advertiser- Training in Pubs

February 2016 - Britten's Info- Visibility of Training

February 2016 - Eat Out- Effective Training

January 2016 - Brittens Info- Hosting

January 2016 - Fry Magazine- Hosting

January 2016 - Caterer, Licensee & Hotelier- Hosting

January 2016 - Propel Info- Hosting

January 2016 - Eat Out- Hosting

January 2016 - BigHospitality- Hosting

January 2016 - Casual Dining- Training and Recruitment

January 2016 - Bar Magazine- Allergen Legislation

January 2016 - Casual Dining- Allergen Legislation

January 2016 - Eat Out- Allergen Legislation

2015

December 2015 - Propel Info- New Contracts

December 2015 - Propel Info- One Year On

December 2015 - BigHospitality- Allergens One Year On

December 2015 - Lunch Business- Allergens One Year On

December 2015 - Eat Out- Allergens One Year On

December 2015 - Publican's Morning Advertiser- One Year On

December 2015 - Hotel FB- Training and Recruitment

November 2015 - Bunzl Lockhart- Trend Set Blog

November 2015 - eHotelier- Guest Experience Manager

November 2015 - Brittens Info- Hotel Dining

November 2015 - Eat Out- Hotel Dining Prices

November 2015 - Boutique Hotelier- Hotel Dining Prices

November 2015 - Eat.Drink.Sleep- Hotel Dining Prices

November 2015 - Propel- Hotel Dining Prices

November 2015 - MC Allegra- Hotel Dining Prices

November 2015 - BigHospitality- Hotel Dining Prices

November 2015 - Eat Drink Great Events- Pub Goers Conference

October 2015 - Pub & Bar- Pub Goers Conference

October 2015 - Pub & Bar- World of Twitter

September 2015 - Casual Dining- Slow Service

September 2015 - Stephensons Blog- Christmas Bookings

September 2015 - Publicans Morning Advertiser- Christmas Bookings

September 2015 - Propel- Christmas Bookings

September 2015 - Casual Dining- Christmas Bookings

September 2015 - Eat Out- Christmas Bookings

September 2015 - MC Report- Christmas Bookings

September 2015 - ABV Training- Menu Changes

September 2015 - Take Stock- Healthy

September 2015 - Big Hospitality- Christmas Bookings

September 2015 - QuickBite Magazine- Speed of Service

September 2015 - Eat Out- Speed of Service

September 2015 - Pub & Bar- Speed of Service

August 2015 - EP Magazine- Speed of Service

August 2015 - Mirror.co.uk- Speed of Service

August 2015 - Coffee in Pubs

August 2015 - Casual Dining- Dining Choices

August 2015 - Caterer, Licensee and Hotelier- Dining Choices

August 2015 - Propel Info- Dining Choices

August 2015 - Eat Out- Breakfast

August 2015 - Brittens Info- Dining Choices

August 2015 - Eating Out- Dining Choices

August 2015 - Big Hospitality- Dining Choices

August 2015 - Lunch Business- Dining Choices

August 2015 - Publicans Morning Advertiser- Dining Choices

August 2015 - M&C Allegra- Dining Choices

August 2015 - OOH- Healthy Lunch

July 2015 - Pub & Bar- Healthy Lunch

July 2015 - Eat Out- Menu Changes

July 2015 - The Caterer- Breakfast

June 2015 - Propel info- Coffee

June 2015 - Eat Out- Coffee

June 2015 - Publican's Morning Advertiser- Coffee

June 2015 - M&C Report- Coffee

June 2015 - Big Hospitality- Coffee

June 2015 - Propel Quarterly- Brand Standards

May 2015 - Propel Info- Friday Opinion

May 2015 - Propel Info- Peach Case Study

May 2015 - Brittens Info- Peach Case Study

May 2015 - Eat Out- Changing Menus

April 2015 - Lynx Purchasing Blog- Changing Menus

April 2015 - Casual Dining Magazine- Changing Menus

April 2015 - Intelligent Business Systems- Changing Menus

April 2015 - Eat Out- Changing Menus

April 2015 - M&C Report- Changing Menus

April 2015 - Propel Info- Changing Menus

March 2015 - M&C Report- New Contract Wins

March 2015 - Propel Info- New Contract Wins

March 2015 - Publicans Morning Advertiser- Online Reviews

March 2015 - Casual Dining- Selling Through Service

March 2015 - Casual Dining- Selling Through Service II

March 2015 - Casual Dining- Recruitment

March 2015 - Propel Quarterly- Need for Speed

March 2015 - Caterer, Licensee and Hotelier- Cakeage

March 2015 - Caterer, Licensee and Hotelier- Let Them Eat Cake

February 2015 - M&C Report- Cakeage

February 2015 - Bar Magazine- Staff Training

February 2015 - Pub & Bar- Selling Through Service

February 2015 - Big Hospitality- Ask The Experts; Top 10 tips on upselling

February 2015 - InaPub- Selling Through Service

January 2015 - iomart- HGEM Cloud Solution

2014

December 2014 - M&C Report- Creating Positive Memories

December 2014 - Eat Out Magazine- Restaurant Technology

December 2014 - Eat Out Mag- Online Interaction

December 2014 - Propel Info- Online Interaction

December 2014 - M&C Report- Online Interaction

December 2014 - Brittens Info- Online Interaction

November 2014 - HospitalityGEM Growth

September 2014 - Restaurants escape a decline in drinking

August 2014 - Eat Out- Dining Alone

August 2014 - Propel info- Dining Alone

August 2014 - M&C Report- Solo Dining

August 2014 - Daily Express- Eating For One

March 2014 - Pubs and Pillows

2013

December 2013 - Do pub hygiene scores count?

July 2013 - Eat Out - GEM of a business

May 2013 - Big Hospitality - Restaurants and pubs to benefit from late May bank holiday trade

April 2013 - Morning Advertiser -Five steps to a top quality food offer

March 2013 - Morning Advertiser - Spring into action for the change in season

February 2013 - Morning Advertiser - Keeping Families Front of Mind

January 2013 - Morning Advertiser- Cashing in on playing Cupid

2012

December 2012 - Morning Advertiser- Beating the winter blues

October 2012 - Morning Advertiser- We wish you merry customers

September 2012 - Morning Advertiser- Boost profits through training - Part 2

September 2012 - Morning Advertiser- Boost profits through training - Part 1

August 2012 - Morning Advertiser- From the horse's mouth

July 2012 - Morning Advertiser- Winning ways Page 2

July 2012 - Morning Advertiser- Winning ways Page 1

June 2012 - SouthWest Business - Bath Chronicle- An even bigger mystery has solution to dining feedback

May 2012 - Publican Sam - personal advice, tips & guides - Who was that masked man?

May 2012 - Caterer and Hotelkeeper- Friendly atmosphere and quality food key factors in pub selection

April 2012 - EatOut- Consumer research pubs as they would a restaurant, finds new report

February 2012 - EatOut- New survey reinforces the rise of food-led pubs

February 2012 - The Publican's Morning Advertiser - Food is key to pub survival

February 2012 - Broadband Choice - Kantar says WiFi opens up business opportunities

February 2012 - Love2reward.co.uk - Many diners opting for discount vouchers

January 2012 - Breaking Travel News- We expect Wi-Fi and make it free" say UK hotel guests

January 2012 - Broadband Watcher- Hotel guests demand free Wi-Fi, study shows

January 2012 - Broadband Choice- Survey finds hotel guests expect free WiFi

January 2012 - Compare Away- Guests Want Free WiFi

January 2012 - Uswith.com Broadband News - Hotel Guests 'demand wireless broadband services'

January 2012 - Eatout - The Feedback Cycle

January 2012 - Caterer & Hotelkeeper- Three-quarters of hotel guests want capped free Wi-Fi access

2011

December 2011 - Promotional offers set to drive impulsive eating out opportunities this Christmas

November 2011 - Essentially Catering: Competition

October 2011 - Caterer and Hotelkeeper - Get set for Christmas

October 2011 - Morning Advertiser - Festive spend stretcher

September 2011 - Bath Life - One to Watch

August 2011 - EatOut - Spend per head is the biggest concern for diners this Christmas

August 2011 - Morning Advertiser - Christmas party venue decided by price per head

August 2011 - Morning Advertiser - Consumers 'warming' to compulsory calorie labelling

August 2011 - BigHospitality - Diners ignore calorie information despite demanding it in restaurants

August 2011 - Calorie Count on Menus Survey

July 2011 - EatOut - La Tasca restaurants launch guest online feedback scheme

June 2011 - Fry - Service with a smile

June 2011 - BigHospitality - Restaurants turning tables at pace turn off diners

June 2011 - BigHospitality - UK hotels oppose bed tax suggestions

June 2011 - BigHospitality - Hotel staff lack knowledge of local areas

April 2011 - Morning Advertiser - Pubs set for surge during royal wedding weekend

April 2011 - BigHospitality - British public ready to celebrate Royal Wedding at pub or restaurant

March 2011 - Guardian - Would you be a mystery diner?

March 2011 - Big Hospitality - Food most disappointing budget hotel experience, finds survey

March 2011 - Hotel-industry.co.uk - Latest Trends in Customer Experience Part 2

March 2011 - Big Hospitality - Service Standards: How to give great hospitality service

March 2011 - Imbibe - There's only one way to find out whether your bar, pub or restaurant is really delivering

March 2011 - Big Hospitality - Service standards - Why is British service so poor?

February 2011 - Airport information blog - Free lunch at Heathrow airport

2010

December 2010 - Stockholmexpat blog- Free lunch or dinner at wagamama Stockholm

December 2010 - Caterer & Licensee News - Cleanliness In Hotels Should Be A Given Says Mystery Guest Firm

November 2010 - Big Hospitality - Hotel cleanliness is top priority for repeat business

October 2010 - My Hospitality - Cleanliness is paramount for hotel guests

October 2010 - Freehouse 500 - Are you serving your customers?

October 2010 - Morning Advertiser - Destination pubs offer best service

October 2010 - Morning Advertiser - Wrapping up a profit

September 2010 - EatOut - New survey reveals customer perceptions about festive dining

August 2010 - Morning Advertiser - Winning ideas at Freehouse 500

August 2010 - Caterersearch.com - The Changing Face of Breakfast

July 2010 - Big Hospitality - Video - How to run a multi-site restaurant business post-recession

May 2010 - Grub4Life - Become a 'Mystery Dining Family' and eat for free!

May 2010 - Families Online - Could you be a mystery diner? Take the family and eat for free!

May 2010 - Essentially Catering - Customer is King

May 2010 - The Publican - Customers want more menu info

May 2010 - FSM - Mystery Dining Co recruits for exclusive assignments

May 2010 - FSM - Event Catering Feature May 2010

May 2010 - EatOut - Majority of diners support nutritional information

May 2010 - The Publican - Customers happy to have calorie count on menus

May 2010 - EatOut - Hospitality survey on handling customer complaints

May 2010 - Food & Drink Europe.com - 40% of diners want calorie counts on menus

April 2010 - My Hospitality - Diners want guilt free eating opportunities

April 2010 - FDIN - HAVE YOUR SAY ON RESTAURANT CUSTOMER COMPLAINTS

March 2010 - Yes Chef - Customers know best... But are their voices heard?

March 2010 - Eat Out Magazine - Hospitality industry views wanted

March 2010 - Morning Advertiser online - Survey: 'deal with issues promptly'

March 2010 - Morning Advertiser - Survey: 'deal with issues promptly'

March 2010 - SE Tourism Intelligence Update

March 2010 - Eyes bigger than belly - Have Fork Will Travel

February 2010 - Stockpot - Evaluating Service

February 2010 - Stockpot - Service with a smile

February 2010 - UK Airport Information Blog - Mystery diners required for Stansted Airport

February 2010 - Eat Out Magazine - Putting customer service first

February 2010 - UK Airport Information Blog - Free lunch at Heathrow Airport?

February 2010 - Food & Drink Innovation Network - Assessors with hospitality experience sought for conference visits

February 2010 - Essentially Catering - Creating a spring menu

February 2010 - Morning Advertiser - Customers value good service

February 2010 - Caterer & Hotelkeeper - Case study

January 2010 - All Business - The Secret Service

January 2010 - My Hospitality.com - Mystery Dining and Hospitality Skills Academy join forces

January 2010 - Bath Chronicle - Mystery diners to rate service at restaurants

January 2010 - Caterer & Hotelkeeper - The Secret Service

January 2010 - Eat Out Magazine - TMDC partners with National Skills Academy for Hospitality

January 2010 - National Skills Academy for Hospitality - Mystery Benchmarking Programme

January 2010 - Big Hospitality - Mystery Dining and Hospitality Skills Academy join forces

January 2010 - Cost Sector Catering - TMDC partners with National Skills Academy for Hospitality

January 2010 - Food and Drink Innovation Network - Mystery Dining Company links with Skills Academy to improve customer service

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