December 2019 - CLH News - Demand for wellness activites in hotels on rise
December 2019 - Caterlyst - Study shows 30% is magic discount number to drive footfall
October 2019 - Caterlyst - New stats reveal hotel restaurants irrelevant to choosing stay
September 2019 - Propel - More than 90% Of Consumers Expect Operators To Act Sustainably
August 2019 - Boutique Hotelier - Hotels set to start hosting dark kitchens from food delivery firms
July 2019 - DRAM - 29% of Christmas parties booked in pubs in 2018
July 2019 - Pub & Bar - One in five consumers source Christmas party in September.
July 2019 - Casual Dining Magazine - One in five source Christmas venue in September.
July 2019 - Caterlyst: 1 in 5 consumers to source their Xmas party venue in September
July 2019 - Propel: One fifth of consumers source their Christmas party venue in September
July 2019 - Customer Experience Magazine - Hoteliers debate customers changing tastes in dining
June 2019 - Bites - Cancellation frustration
June 2019 - Casual Dining Magazine - Diners call for easier restaurant cancellations
June 2019 - Casual Dining Magazine - Little Gems
May 2019 - Hotel F&B - Appeal of restaurant delivery to hotels revealed
April 2019 - Propel - Star Pubs & Bars signs with HGEM to refine guests experience and drive sales
April 2019 - DRAM - Star Pubs & Bars signs with HGEM to refine guest experience
April 2019 - Caterlyst - Star Pubs & Bars enlist guest experience management platform to drive sales
March 2019 - OOH Magazine - What makes consumers fall in love with a brand
February 2019 - Verdict Food Service - Instagram is millenials' favourite for restaurants
February 2019 - Pub & Bar - How can you make customers love your brand?
February 2019 - Propel - HGEM to help 11 more operators with guests insight
February 2019 - Caterlyst - HGEM lands deals with 11 hotel & dining groups
February 2019 - Caterlyst - 82% of diners 'dump' restaurant brand after bad customer service
February 2019 - Casual Dining Magazine - What makes a customer fall in love with a restaurant?
February 2019 - Bites Newsletter - How can you make customers love your brand?
September 2018 - Boutique Hotelier - Christmas Bookings - How prepared is your team?
July 2018 - Hotel Magazine - HGEM Launches New Guest Experience Platform
July 2018 - On Trade Progess - HGEM launches new guest experience platform, The Hub.
April 2018 - Bar Magazine - An inside guide to going al fresco this summer
November 2017 - On Trade Progress - The Science of Perfect Timing
October 2017 - Propel Friday Opinion - Michelin status losing relevance to guest experience
September 2017 - Propel - Chipotle and Honest Burgers sign with HGEM
September 2017 - Take Stock - Christmas Bookings
September 2017 - Eat. Drink. Sleep. - Christmas Bookings
August 2017 - Eat Out Magazine - Christmas Calls
August 2017 - Propel - Christmas Calls
July 2017 - Hotel F&B Magazine - Research shows insight into F&B experiences
July 2017 - Propel - Hotel restaurants need to improve catering for specific dietary requirements
July 2017 - Eat. Drink. Sleep. - HGEM third party delivery
June 2017 - Ale & Beer- HGEM Third Party Delivery
June 2017 - Rise & Shine- HGEM New Third Party Delivery Report
June 2017 - Fry Magazine- HGEM Third Party Delivery
June 2017 - Propel- HGEM third party delivery reports
June 2017 - Eat Out Magazine - HGEM launches third party delivery analysis service
June 2017 - The Morning Advertiser - Third-party delivery firms - good or bad for pubs?
June 2017 - Inapub News - Is the pub sector ready for a tech transformation
April 2017 - Inapub- Social Media
April 2017 - Brittens Info- HGEM App
April 2017 - Morning Advertiser- April Fools
April 2017 - Caterer, Licensee & Hotelier- Social Media
April 2017 - Britten's Info- Social Media
April 2017 - Casual Dining- Social Media
March 2017 - BigHospitality- Social Media
March 2017 - Propel- Social Media
March 2017 - MCA- Social Media
March 2017 - Eat Out- Social Media
March 2017 - Brittens Info- International Guest Experience
March 2017 - Propel- International Guest Experience
March 2017 - Essentially Catering- Attracting and Retaining Custom
February 2017 - Propel- HGEM rebrand
February 2017 - MCA- HGEM rebrand
February 2017 - MCA- Only 7% think pubs give best greeting
February 2017 - Morning Advertiser- More than 80% of customers want a warm welcome
February 2017 - Brittons Info- Personalisation is key to a positive first impression
February 2017 - Eat Out- First Impressions
February 2017 - Propel- Warm welcome
February 2017 - Big Hospitality- Personalised welcome key to customer restaurant experience
November 2016 - QSR Media- Local Produce
November 2016 - Casual Dining- Local Produce
November 2016 - Eat Out- Local Produce
November 2016 - Propel Info- Local Produce
September 2016 - InaPub- Christmas Calls
September 2016 - Britten's Info- Christmas Calls
September 2016 - Caterer, Licensee and Hotelier- Christmas Calls
September 2016 - Casual Dining- Christmas Calls
September 2016 - Eat Out- Christmas Calls
September 2016 - Propel Info- Christmas Calls
September 2016 - Burton Mail- Greene King's Mystery Guests
August 2016 - Britten's Info- Single Offering
August 2016 - MCA- Single Offering
August 2016 - Caterer, Licensee & Hotelier- Pub Contract Wins
August 2016 - Propel Info- New Business
August 2016 - Eat Out- Greene King Partnership
August 2016 - Morning Advertiser- Greene King Partnership
August 2016 - Greene King- Greene King Reveals Mystery Guests Policy
July 2016 - Eat Out- Food & Drink Pairings
July 2016 - IBS- Food & Drink Pairings
July 2016 - Casual Dining- Food & Drink Pairings
July 2016 - Propel Info- Trail Partnership
July 2016 - Eat Out- Trail Partnership
July 2016 - InaPub- Guest Grievances
June 2016 - Essentially Catering- Al Fresco Dining
June 2016 - Essentially Catering- Guest Grievances
June 2016 - InaPub- Guest Grievances
June 2016 - InaPub- Family Dining
June 2016 - BigHospitality- Ask the Experts
June 2016 - Eat Out- Guest Grievances
June 2016 - MCA- Guest Grievances
June 2016 - Propel Info- Guest Grievances
June 2016 - Hospitality & Catering News- Guest Grievances
June 2016 - Eat Out- Superfood Stars
June 2016 - Essentially Catering- Family Dining
May 2016 - Britten's Info- Al Fresco Dining
May 2016 - Eat Out- Al Fresco Dining
May 2016 - Lunch Business- Al Fresco Dining
May 2016 - Propel Info- Al Fresco Dining
May 2016 - Britten's Info- Partership with Fourth
May 2016 - Gordon Charles- Partnership with Fourth
May 2016 - MCA- Partnership with Fourth
May 2016 - Propel Info- Partnership with Fourth
May 2016 - Caterlyst Agenda- Partnership with Fourth
May 2016 - Publican's Morning Advertiser (Print)- Family Dining
April 2016 - Eat Out- Family Dining
April 2016 - Publican's Morning Advertiser- Family Dining
April 2016 - MCA- Family Dining
April 2016 - Propel Info- Family Dining
April 2016 - Pub & Bar- Children's Menu
April 2016 - Eat Out- Eat Drink Shop
April 2016 - Propel Info- Saint or Sinner
April 2016 - MCA- Saint or Sinner
April 2016 - The Caterer- Saint or Sinner
April 2016 - Eat Out- Saint or Sinner
April 2016 - Lunch Business- Saint or Sinner
April 2016 - IBS- Saint or Sinner
April 2016 - Propel Info- April Fools
April 2016 - Lunch Business- April Fools
April 2016 - Eat Out- April Fools
April 2016 - Daily Telegraph- April Fools
March 2016 - Casual Dining- Eat Drink Shop
March 2016 - Eat Out- Eat Drink Shop
March 2016 - Propel- Eat Drink Shop
March 2016 - MCA- Eat Drink Shop
March 2016 - Propel Info- Laura Lee-Gibbs
March 2016 - QSR Media- Eat Drink Shop
March 2016 - Propel Quarterly- Effective Training
March 2016 - OOH Magazine- Allergen Improvement Research
March 2016 - Casual Dining- Staff Training
February 2016 - Publican Morning Advertiser (Print)- Visibility of Training
February 2016 - Publican's Morning Advertiser (Print)- Training in Pubs
February 2016 - M&C Report- Visibility of Training
February 2016 - Propel info- Visibility of Training
February 2016 - Fry Online- Effective Training
February 2016 - Lunch Business- Visibility of Training
February 2016 - Eat Out- Communication Style
February 2016 - Publican's Morning Advertiser- Training in Pubs
February 2016 - Britten's Info- Visibility of Training
February 2016 - Eat Out- Effective Training
January 2016 - Brittens Info- Hosting
January 2016 - Fry Magazine- Hosting
January 2016 - Caterer, Licensee & Hotelier- Hosting
January 2016 - Propel Info- Hosting
January 2016 - Eat Out- Hosting
January 2016 - BigHospitality- Hosting
January 2016 - Casual Dining- Training and Recruitment
January 2016 - Bar Magazine- Allergen Legislation
January 2016 - Casual Dining- Allergen Legislation
January 2016 - Eat Out- Allergen Legislation
December 2015 - Propel Info- New Contracts
December 2015 - Propel Info- One Year On
December 2015 - BigHospitality- Allergens One Year On
December 2015 - Lunch Business- Allergens One Year On
December 2015 - Eat Out- Allergens One Year On
December 2015 - Publican's Morning Advertiser- One Year On
December 2015 - Hotel FB- Training and Recruitment
November 2015 - Bunzl Lockhart- Trend Set Blog
November 2015 - eHotelier- Guest Experience Manager
November 2015 - Brittens Info- Hotel Dining
November 2015 - Eat Out- Hotel Dining Prices
November 2015 - Boutique Hotelier- Hotel Dining Prices
November 2015 - Eat.Drink.Sleep- Hotel Dining Prices
November 2015 - Propel- Hotel Dining Prices
November 2015 - MC Allegra- Hotel Dining Prices
November 2015 - BigHospitality- Hotel Dining Prices
November 2015 - Eat Drink Great Events- Pub Goers Conference
October 2015 - Pub & Bar- Pub Goers Conference
October 2015 - Pub & Bar- World of Twitter
September 2015 - Casual Dining- Slow Service
September 2015 - Stephensons Blog- Christmas Bookings
September 2015 - Publicans Morning Advertiser- Christmas Bookings
September 2015 - Propel- Christmas Bookings
September 2015 - Casual Dining- Christmas Bookings
September 2015 - Eat Out- Christmas Bookings
September 2015 - MC Report- Christmas Bookings
September 2015 - ABV Training- Menu Changes
September 2015 - Take Stock- Healthy
September 2015 - Big Hospitality- Christmas Bookings
September 2015 - QuickBite Magazine- Speed of Service
September 2015 - Eat Out- Speed of Service
September 2015 - Pub & Bar- Speed of Service
August 2015 - EP Magazine- Speed of Service
August 2015 - Mirror.co.uk- Speed of Service
August 2015 - Casual Dining- Dining Choices
August 2015 - Caterer, Licensee and Hotelier- Dining Choices
August 2015 - Propel Info- Dining Choices
August 2015 - Eat Out- Breakfast
August 2015 - Brittens Info- Dining Choices
August 2015 - Eating Out- Dining Choices
August 2015 - Big Hospitality- Dining Choices
August 2015 - Lunch Business- Dining Choices
August 2015 - Publicans Morning Advertiser- Dining Choices
August 2015 - M&C Allegra- Dining Choices
August 2015 - OOH- Healthy Lunch
July 2015 - Pub & Bar- Healthy Lunch
July 2015 - Eat Out- Menu Changes
July 2015 - The Caterer- Breakfast
June 2015 - Propel info- Coffee
June 2015 - Publican's Morning Advertiser- Coffee
June 2015 - M&C Report- Coffee
June 2015 - Big Hospitality- Coffee
June 2015 - Propel Quarterly- Brand Standards
May 2015 - Propel Info- Friday Opinion
May 2015 - Propel Info- Peach Case Study
May 2015 - Brittens Info- Peach Case Study
May 2015 - Eat Out- Changing Menus
April 2015 - Lynx Purchasing Blog- Changing Menus
April 2015 - Casual Dining Magazine- Changing Menus
April 2015 - Intelligent Business Systems- Changing Menus
April 2015 - Eat Out- Changing Menus
April 2015 - M&C Report- Changing Menus
April 2015 - Propel Info- Changing Menus
March 2015 - M&C Report- New Contract Wins
March 2015 - Propel Info- New Contract Wins
March 2015 - Publicans Morning Advertiser- Online Reviews
March 2015 - Casual Dining- Selling Through Service
March 2015 - Casual Dining- Selling Through Service II
March 2015 - Casual Dining- Recruitment
March 2015 - Propel Quarterly- Need for Speed
March 2015 - Caterer, Licensee and Hotelier- Cakeage
March 2015 - Caterer, Licensee and Hotelier- Let Them Eat Cake
February 2015 - M&C Report- Cakeage
February 2015 - Bar Magazine- Staff Training
February 2015 - Pub & Bar- Selling Through Service
February 2015 - Big Hospitality- Ask The Experts; Top 10 tips on upselling
February 2015 - InaPub- Selling Through Service
January 2015 - iomart- HGEM Cloud Solution
December 2014 - M&C Report- Creating Positive Memories
December 2014 - Eat Out Magazine- Restaurant Technology
December 2014 - Eat Out Mag- Online Interaction
December 2014 - Propel Info- Online Interaction
December 2014 - M&C Report- Online Interaction
December 2014 - Brittens Info- Online Interaction
November 2014 - HospitalityGEM Growth
September 2014 - Restaurants escape a decline in drinking
August 2014 - Eat Out- Dining Alone
August 2014 - Propel info- Dining Alone
August 2014 - M&C Report- Solo Dining
August 2014 - Daily Express- Eating For One
December 2013 - Do pub hygiene scores count?
July 2013 - Eat Out - GEM of a business
May 2013 - Big Hospitality - Restaurants and pubs to benefit from late May bank holiday trade
April 2013 - Morning Advertiser -Five steps to a top quality food offer
March 2013 - Morning Advertiser - Spring into action for the change in season
February 2013 - Morning Advertiser - Keeping Families Front of Mind
January 2013 - Morning Advertiser- Cashing in on playing Cupid
December 2012 - Morning Advertiser- Beating the winter blues
October 2012 - Morning Advertiser- We wish you merry customers
September 2012 - Morning Advertiser- Boost profits through training - Part 2
September 2012 - Morning Advertiser- Boost profits through training - Part 1
August 2012 - Morning Advertiser- From the horse's mouth
July 2012 - Morning Advertiser- Winning ways Page 2
July 2012 - Morning Advertiser- Winning ways Page 1
May 2012 - Publican Sam - personal advice, tips & guides - Who was that masked man?
April 2012 - EatOut- Consumer research pubs as they would a restaurant, finds new report
February 2012 - EatOut- New survey reinforces the rise of food-led pubs
February 2012 - The Publican's Morning Advertiser - Food is key to pub survival
February 2012 - Broadband Choice - Kantar says WiFi opens up business opportunities
February 2012 - Love2reward.co.uk - Many diners opting for discount vouchers
January 2012 - Breaking Travel News- We expect Wi-Fi and make it free" say UK hotel guests
January 2012 - Broadband Watcher- Hotel guests demand free Wi-Fi, study shows
January 2012 - Broadband Choice- Survey finds hotel guests expect free WiFi
January 2012 - Compare Away- Guests Want Free WiFi
January 2012 - Uswith.com Broadband News - Hotel Guests 'demand wireless broadband services'
January 2012 - Eatout - The Feedback Cycle
January 2012 - Caterer & Hotelkeeper- Three-quarters of hotel guests want capped free Wi-Fi access
December 2011 - Promotional offers set to drive impulsive eating out opportunities this Christmas
November 2011 - Essentially Catering: Competition
October 2011 - Caterer and Hotelkeeper - Get set for Christmas
October 2011 - Morning Advertiser - Festive spend stretcher
September 2011 - Bath Life - One to Watch
August 2011 - EatOut - Spend per head is the biggest concern for diners this Christmas
August 2011 - Morning Advertiser - Christmas party venue decided by price per head
August 2011 - Morning Advertiser - Consumers 'warming' to compulsory calorie labelling
August 2011 - BigHospitality - Diners ignore calorie information despite demanding it in restaurants
August 2011 - Calorie Count on Menus Survey
July 2011 - EatOut - La Tasca restaurants launch guest online feedback scheme
June 2011 - Fry - Service with a smile
June 2011 - BigHospitality - Restaurants turning tables at pace turn off diners
June 2011 - BigHospitality - UK hotels oppose bed tax suggestions
June 2011 - BigHospitality - Hotel staff lack knowledge of local areas
April 2011 - Morning Advertiser - Pubs set for surge during royal wedding weekend
April 2011 - BigHospitality - British public ready to celebrate Royal Wedding at pub or restaurant
March 2011 - Guardian - Would you be a mystery diner?
March 2011 - Big Hospitality - Food most disappointing budget hotel experience, finds survey
March 2011 - Hotel-industry.co.uk - Latest Trends in Customer Experience Part 2
March 2011 - Big Hospitality - Service Standards: How to give great hospitality service
March 2011 - Big Hospitality - Service standards - Why is British service so poor?
February 2011 - Airport information blog - Free lunch at Heathrow airport
December 2010 - Stockholmexpat blog- Free lunch or dinner at wagamama Stockholm
November 2010 - Big Hospitality - Hotel cleanliness is top priority for repeat business
October 2010 - My Hospitality - Cleanliness is paramount for hotel guests
October 2010 - Freehouse 500 - Are you serving your customers?
October 2010 - Morning Advertiser - Destination pubs offer best service
October 2010 - Morning Advertiser - Wrapping up a profit
September 2010 - EatOut - New survey reveals customer perceptions about festive dining
August 2010 - Morning Advertiser - Winning ideas at Freehouse 500
August 2010 - Caterersearch.com - The Changing Face of Breakfast
July 2010 - Big Hospitality - Video - How to run a multi-site restaurant business post-recession
May 2010 - Grub4Life - Become a 'Mystery Dining Family' and eat for free!
May 2010 - Families Online - Could you be a mystery diner? Take the family and eat for free!
May 2010 - Essentially Catering - Customer is King
May 2010 - The Publican - Customers want more menu info
May 2010 - FSM - Mystery Dining Co recruits for exclusive assignments
May 2010 - FSM - Event Catering Feature May 2010
May 2010 - EatOut - Majority of diners support nutritional information
May 2010 - The Publican - Customers happy to have calorie count on menus
May 2010 - EatOut - Hospitality survey on handling customer complaints
May 2010 - Food & Drink Europe.com - 40% of diners want calorie counts on menus
April 2010 - My Hospitality - Diners want guilt free eating opportunities
April 2010 - FDIN - HAVE YOUR SAY ON RESTAURANT CUSTOMER COMPLAINTS
March 2010 - Yes Chef - Customers know best... But are their voices heard?
March 2010 - Eat Out Magazine - Hospitality industry views wanted
March 2010 - Morning Advertiser online - Survey: 'deal with issues promptly'
March 2010 - Morning Advertiser - Survey: 'deal with issues promptly'
March 2010 - SE Tourism Intelligence Update
March 2010 - Eyes bigger than belly - Have Fork Will Travel
February 2010 - Stockpot - Evaluating Service
February 2010 - Stockpot - Service with a smile
February 2010 - UK Airport Information Blog - Mystery diners required for Stansted Airport
February 2010 - Eat Out Magazine - Putting customer service first
February 2010 - UK Airport Information Blog - Free lunch at Heathrow Airport?
February 2010 - Essentially Catering - Creating a spring menu
February 2010 - Morning Advertiser - Customers value good service
February 2010 - Caterer & Hotelkeeper - Case study
January 2010 - All Business - The Secret Service
January 2010 - My Hospitality.com - Mystery Dining and Hospitality Skills Academy join forces
January 2010 - Bath Chronicle - Mystery diners to rate service at restaurants
January 2010 - Caterer & Hotelkeeper - The Secret Service
January 2010 - Eat Out Magazine - TMDC partners with National Skills Academy for Hospitality
January 2010 - National Skills Academy for Hospitality - Mystery Benchmarking Programme
January 2010 - Big Hospitality - Mystery Dining and Hospitality Skills Academy join forces
January 2010 - Cost Sector Catering - TMDC partners with National Skills Academy for Hospitality