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Burger and chips

Effective upselling in hospitality

The HGEM team give their top tips on encouraging team members to upsell effectively.

Hgem client news graphic

Client News

We catch up with the latest news from our clients.

Lisa Chambers

Passion - the key to successful hospitality recruitment

How to identify the passions that motivate your team members.

Disposable coffee cup

How will the 'latte levy' affect the guest experience?

We take a look at the implications of the latte levy for both operators and guests.

Client news graphic

Client News

Catch up with the latest news from our clients.

Staff training

7 do’s of good people management in the hospitality industry

Key ways to maximise your front of house team.

Cocktail

'Try January' trend in pubs encourages guests to experiment

A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.

Client news graphic

Client News

Catch up with the latest news from our clients.

A smiling waiter

Top tips for welcoming hospitality guests

You only get one chance to make a first impression so a warm welcome is key for a great guest experience.

Royal ascot logo and hgem logo

Royal Ascot

We discuss our relationship with Royal Ascot and the steps we've taken to improve their guest experience.

Client news graphic

Client News

Catch up with the latest news from our clients.

Portrait of Caroline Browning, General Manager of The Roseate Villa​ in Bath

The evolution of quality in hotels

Caroline Browning, General Manager of The Roseate Villa in Bath, on providing the little touches that make a great guest experience.

Vegan salad from beyond the kale in bath

The ‘Veganuary’ trend

Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?

Client news graphic

Client News

Catch up with the latest news from our clients.

The hgem gem wheel

What is the GEM solution?

 Understanding our approach to Guest Experience Management.

Waitress carrying empty plates

The right staff behaviours to guarantee great word-of-mouth reviews

The behaviour of your team members is a key part of your service.

Tripadvisor logo

Are guest review sites to be trusted?

Are guest review sites alone enough to measure the guest experience?

Client news graphic

Client news

Catch up with the latest news from our clients.

A calendar inside a diary

HGEM highlights of 2017

2017 was a year of change for HGEM. We reflect on our successes.

2017 graphic

A look back at 2017

We've learnt a lot this year, take a look at our top takeaways.

A man sat in a restaurant looking at his mobile telephone sat opposite a woman holding a drink

​Top tips for encouraging recommendations

We explore the most effective ways to encourage positive reviews and recommendations from guests.

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