Blog

Blog


Sign up now to keep up to date with the latest news, issues and trends shaping Guest Experience Management.

ipad

Client News

We catch up with the latest news from our clients.

Mobile phone

Trending: The latest payment innovations for hospitality operators

The payment process - the latest way to streamline your guest experience.

hotel bedroom

Hotels vs pubs with rooms

What are guests looking for when it comes to accommodation? Discover the results from our latest survey.

hgem client news graphic

Client News

We catch up with the latest news from our clients.

Empty table

How best to combat the no-show issue?

We take a look at no-shows with insight from our latest survey.

Jason Horn

​Delivery apps: What do restaurants need to know?

Do food delivery apps align with your brand and the guest experience?

loyalty cards

The secrets to securing guest loyalty

What encourages repeat business to your venue? We asked guests what makes them loyal.

hgem client news graphic

Client News

We catch up with the latest news from our clients.

wagamama meal

Trending: The Testaurant

We look at the latest trend giving hospitality operators immediate insight into what guests want on their menu.

Pizza box

Third-party delivery – what really matters to guests?

Discover the results from our latest survey - what guests expect from third-party delivery services.

Hgem client news graphic

Client News

We catch up with the latest news from our clients.

Publican Awards 2018

Publican Awards 2018

HGEM's lowdown of the Publican Awards 2018.

Takeaway

Should operators embrace third-party delivery services?

Where do you stand when it comes to delivery?

Client News

Client News

We catch up with the latest news from our clients.

Staff member using an ipad

How can back-of-house tech improve the guest experience?

We take a look at back-of-house tech and the positive impact it can have on the guest experience.

Hgem client news graphic

Client News

We catch up with the latest news from our clients.

Photo of Rich New

Asking the right questions in hospitality

We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.

Mobile phone

What's trending in hotel technology?

We explore the latest trends in hotel technology and the positive impact they have on the guest experience.

Soft drink

In the spotlight - key soft drinks trends for pubs

Should you expanded your soft drink offering?

HGEM client news graphic

Client news

We catch up with the latest news from our clients.

Steven Pike

Measuring the guest experience: beyond data

Data is just the starting point when it comes to measuring and managing the guest experience.

X

HGEM Newsletter
Subscribe to our newsletter to stay up to date with the latest hospitality news.