Keep up to date with the latest news, issues and trends shaping Guest Experience Management.

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hotel bed

​Hotel Inspector vs Mystery Guest

We explore the benefits of Mystery Visits to your hotel over an AA inspector. 

Propel Women's Conference

Propel Women's Entrepreneur Conference

Our lowdown from Tuesday's inspiring event.

christmas tree

We’re ready for Christmas - are you?

We can help to support your business in maximising Christmas booking opportunities.

mobile phone

​How should you handle negative online reviews?

85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.

free from

Do you need to up your free-from offering?

We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.

hotel bedroom

What do luxury hotel guests want?

We take a look at what guests expect when it comes to a luxury hotel stay.

Child eating out

How can the food and drinks industry help to combat childhood obesity?

Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.

What’s wrong with a career in hospitality?

What’s wrong with a career in hospitality?

We explore the misconceptions of a career in the hospitality industry.

crumbs awards finalist logo

The Crumbs Awards 2018

HGEM are Finalists for The Crumbs Awards 2018.

Lisa Chambers

How to make your business a place where talented people want to work

HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.

the hub app

HGEM launches new guest experience platform that combines guest insight with team performance

We are thrilled to announce the launch of our latest product The Hub.

food hall

Trending: Food halls - the latest casual dining concept

Are food halls set to change the way we dine?

number 13

​Friday the 13th – what it means for the hospitality industry

Superstitious or not, we explore rules for operators and guests when it comes to superstitions.

Let the games begin – our top tips for delivering a successful sporting event

Let the games begin – our top tips for delivering a successful sporting event

With insight from Chloe and Rachael, our team on the ground at Royal Ascot.

HGEM event stand

​Propel Summer conference​

The low-down from yesterdays event.

Matthew Smith

What is it like to dine across the pond?

In celebration of Independence Day, we explore what us Brits could take from the US dining scene.

fruit and veg

Sustainability – is your hospitality business doing enough?

92% of guests say the industry is not doing enough when it comes to sustainability, we've put some top tips together for operators.


Pub food - the latest concepts changing the traditional pub menu

With guests expecting more than ever from their local pub, what can operators do to encourage guests to their venue?

food and drink

Benefits of matching food with drinks

We explore the perks of matching food with drinks with results from our latest survey.

world cup 2018

World Cup 2018 - how to keep your team motivated

How to spur on your team during this years busiest season.


Dynamic pricing - can restaurants learn from airline tactics?

Do the pros out-way the cons when it comes to dynamic pricing in the restaurant sector?