MEET HALO! Your all-new AI assistant for Guest Experience Management has arrived. Click here to find out more.

Opinion

Opinion

News and opinion on Guest Experience Management

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

Only one third of Brits consider their diet healthy

Only one third of Brits consider their diet healthy

10th June 2016

Array...
The three-step response to online criticism

The three-step response to online criticism

7th June 2016

Array...
Hospitality operators call for more control over TripAdvisor reviews

Hospitality operators call for more control over TripAdvisor reviews

Blogs

3rd June 2016

Array...
Managing online hospitality reviews could boost economy by £3.2bn in next decade

Managing online hospitality reviews could boost economy by £3.2bn in next decade

27th May 2016

Array...
Survey reveals the ideal al fresco dining experience

Survey reveals the ideal al fresco dining experience

25th May 2016

Array...
New survey reveals what vegetarians look for when dining out

New survey reveals what vegetarians look for when dining out

20th May 2016

Array...
Alfresco dining

5 common pitfalls of al fresco dining, and how to avoid them

19th May 2016

Array...
The 5 outside dining laws you need to know this summer

The 5 outside dining laws you need to know this summer

16th May 2016

Array...
What lessons can coffee chains take from the independents?

What lessons can coffee chains take from the independents?

Insights

16th May 2016

Providing a tailored, personal and authentic experience is possible no matter how big the brand.
Coeliac awareness logo

Coeliac Awareness Week - what you need to know about serving gluten-free

Blogs

13th May 2016

Array...
Hospitality groups support government tipping recommendations

Hospitality groups support government tipping recommendations

5th May 2016

Array...
Restaurants urged to supply tap water for children's health

Restaurants urged to supply tap water for children's health

3rd May 2016

Array...
Employee engagement is “dish of the day” at The Caterer HR Forum

Employee engagement is “dish of the day” at The Caterer HR Forum

29th April 2016

Array...
How pubs are meeting family-focused customer demands

How pubs are meeting family-focused customer demands

27th April 2016

Array...
Giraffe childrens meal

Does the trend towards healthy eating extend to children's menus?

Blogs

26th April 2016

Array...
Men more likely to lunch than watch sport in pubs

Men more likely to lunch than watch sport in pubs

21st April 2016

Array...
Is hospitality facing a robot revolution?

Is hospitality facing a robot revolution?

20th April 2016

Array...
Steak meal

British guests embrace 'menu hacking' trend

12th April 2016

Array...
Mother and child dining

5 top tips on looking after your littlest diners

11th April 2016

Array...
Saint or Sinner?

Saint or Sinner?

8th April 2016

Array...
Research reveals Millennials are most loyal customer group

Research reveals Millennials are most loyal customer group

5th April 2016

Array...
New January record set for international visitors to the UK

New January record set for international visitors to the UK

29th March 2016

Array...
UK tea out-of-home market provides opportunities for hospitality industry

UK tea out-of-home market provides opportunities for hospitality industry

22nd March 2016

Array...