Opinion

Opinion


News and opinion on Guest Experience Management

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Mother’s Day and Easter indicate a prosperous March for pubs

Mother’s Day and Easter indicate a prosperous March for pubs

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Vegetarian options on the rise as diners choose to eat less meat

Vegetarian options on the rise as diners choose to eat less meat

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Improve Training, Increase Revenue

Improve Training, Increase Revenue

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Kitchen takeover inspires catering students in Cumbria

Kitchen takeover inspires catering students in Cumbria

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How can learning contribute to consistency in the guest experience?

How can learning contribute to consistency in the guest experience?

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Tourism is fastest growing job sector in UK

Tourism is fastest growing job sector in UK

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Gaming

Creating a 'gamified' learning journey

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LMS: What is it and why do you need it?

LMS: What is it and why do you need it?

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HGEM research reveals how to make guests feel welcome

HGEM research reveals how to make guests feel welcome

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New survey proves UK diners are more adventurous than ever

New survey proves UK diners are more adventurous than ever

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Making contact...

Making contact...

Getting the level of attentiveness right requires you to read your guests well.

How restaurants can cash in on Instagram hashtags

How restaurants can cash in on Instagram hashtags

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Top 6 tips for contact throughout a dine

Top 6 tips for contact throughout a dine

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New awards recognise UK employers who link outstanding training to business success

New awards recognise UK employers who link outstanding training to business success

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What makes an excellent welcome

What makes an excellent welcome

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New Chef Academy launched by Young's and Geronimo

New Chef Academy launched by Young's and Geronimo

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Tricks of the Restaurant Trade: Upselling

Tricks of the Restaurant Trade: Upselling

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2015 review

2015: Looking back on a year in hospitality

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One third of travellers expect to spend more in 2016

One third of travellers expect to spend more in 2016

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2015 graphic

Bumper year for HospitalityGEM

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Christmas decorations

Diners demand for more restaurants to open on Christmas Day

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