News and opinion on Guest Experience Management
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2nd March 2016
A third of diners have cut down on the amount of meat they consume over the past year, a new study for the Vegetarian Soci...
23rd February 2016
The hospitality industry is constantly striving to increase dwell time and spend per head. From upselling techniques to op...
18th February 2016
Two Cumbrian schools will stage a series of kitchen takeovers at a prestigious Lake District hotel this month as part of t...
15th February 2016
Hospitality businesses thrive or die on the success of their brand. But branding is not just about design or personality -...
12th February 2016
According to a recent article published by
Blogs
9th February 2016
Just as the guest experience follows a journey from the moment the guest enters the hotel or restaurant, so too must staff...
8th February 2016
When it comes to delivering the sort of guest experience that surpasses customer expectation and keeps guests coming back ...
4th February 2016
A successful hospitality venue understands that prioritising the Guest Experience is essential practice. A hospitality bra...
3rd February 2016
Diners are making more adventurous choices when it comes to their food and drink, according to a recent report by
Insights
28th January 2016
Getting the level of attentiveness right requires you to read your guests well.
26th January 2016
With the popularity of social media gaining ever more traction in the hospitality industry, forward-thinking restaurant ow...
22nd January 2016
In the hospitality industry, no matter what nature of business you run, ensuring guests have an outstanding experience is ...
19th January 2016
A new set of awards has been launched to reward employers who provide outstanding programmes of training and development f...
15th January 2016
They say that first impressions count, a phrase that's particularly significant when a positive or negative guest experien...
12th January 2016
A brand new Chef Academy has recently been launched by HGEM partners
7th January 2016
This time last year we were discussing the importance of upselling in restaurants. Research we conducted demonstrated that...
5th January 2016
They say that we learn from...
29th December 2015
One third of travellers anticipate greater spend in the coming twelve months, according to a recent study by
28th December 2015
As 2015 draws to a close, we are celebrating a bumper year here at HospitalityGEM. After forming exciting partnerships wit...
23rd December 2015
More restaurants than ever are planning to open their doors on Christmas Day this year due to increasing demand from diner...
18th December 2015
As we reported in our last post, the past twelve months have seen a number of changes to the way the hospitality industry ...
15th December 2015
According to a new survey, more than a third of guests find restaurant allergen information 'confusing', indicating the in...
8th December 2015
The development of new food and drink hubs throughout London and the surrounds has been given the go ahead for the New Yea...
