Insights
27th November 2018
HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.
19th November 2018
HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
5th October 2018
HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.
3rd October 2018
Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.
28th September 2018
Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.
10th August 2018
Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.
7th August 2018
We explore the misconceptions of a career in the hospitality industry.
27th July 2018
HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.
10th July 2018
With insight from Chloe and Rachael, our team on the ground at Royal Ascot.
4th July 2018
In celebration of Independence Day, we explore what us Brits could take from the US dining scene.
24th April 2018
Could there be more to a perfect welcome than you think? Tailoring your welcome to the individual is key.
3rd April 2018
Do food delivery apps align with your brand and the guest experience?
28th February 2018
We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.
21st February 2018
Data is just the starting point when it comes to measuring and managing the guest experience.
31st January 2018
How to identify the passions that motivate your team members.
26th January 2018
Key ways to maximise your front of house team.
10th January 2018
Caroline Browning, General Manager of The Roseate Villa in Bath, on providing the little touches that make a great guest experience.
2nd January 2018
Understanding our approach to Guest Experience Management.
22nd December 2017
2017 was a year of change for HGEM. We reflect on our successes.
6th December 2017
The methodology we use to help our clients measure and improve their guest experience.
