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Blogs
30th September 2016
A recent scheme by the Scottish government proves doggy bags are hugely effective at cutting food waste in restaurants, and i...
28th September 2016
The guest experience starts from the first interaction a guest has with your team. With 42% of guests preferring to make Chri...
27th September 2016
Since the Christmas season has the potential to be one of the busiest times of the year in the hospitality industry, it makes...
20th September 2016
In the world of hospitality, there's no such thing as a special occasion. If guests don't leave your restaurant feeling speci...
15th September 2016
It's probably more than you think. Research from QikServe has revealed that when guests leave a restaurant, café, or bar wit...
12th September 2016
The trend for single offering and specific concept sites may have taken off in the UK, but hospitality operators should bewar...
8th September 2016
The colossal impact of social media on the hospitality industry is no secret. Marketing is increasingly moving online, especi...
26th August 2016
With a growing number of burger restaurants appearing on our high streets, it's no secret that the UK has something of a love...
24th August 2016
Last week was an important one for A-Level students as thousands received their results and began their adult lives. For the ...
18th August 2016
Data has illustrated that the 'out' vote in June's Referendum has failed to impact July's sales for the UK's pub and restaura...
11th August 2016
Don't break out the water features and invest in auspiciously-coloured paint for the walls just yet. We don't mean the sort o...
14th July 2016
When it comes to providing excellent guest service in restaurants, finding the perfect balance can be a tricky business. No g...
6th July 2016
While food is often the core of a hospitality business, drink sales have the potential to drive profit exponentially. Pairing...
16th June 2016
One of the most notable trends over the past years is the sharp rise in third party delivery start-ups, catering to the digit...
3rd June 2016
Discussions on how to reduce the number of fraudulent and defamatory reviews appearing on TripAdvisor sparked up again this w...
13th May 2016
Coeliac Awareness Week hit the headlines as charity Coeliac UK continues its campaign to improve the identification and aware...
26th April 2016
With the current dining trends for clean-eating, going gluten free, and vegetarianism gaining ever more traction in the indus...
8th March 2016
Female chefs remain under-represented in the top restaurant kitchens around the country, according to a recent article on the...
9th February 2016
Just as the guest experience follows a journey from the moment the guest enters the hotel or restaurant, so too must staff le...
8th February 2016
When it comes to delivering the sort of guest experience that surpasses customer expectation and keeps guests coming back for...
19th January 2016
A new set of awards has been launched to reward employers who provide outstanding programmes of training and development for ...
12th January 2016
A brand new Chef Academy has recently been launched by HGEM partners Youngs's and Geronimo, as the company looks to invest in...
7th January 2016
This time last year we were discussing the importance of upselling in restaurants. Research we conducted demonstrated that up...
