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Blogs

Blogs


How useful is NPS in judging the guest experience?

How useful is NPS in judging the guest experience?

We explore the benefits of these simple metrics

People dining

CGA Peach’s Eating Out Special- how was the guest experience perceived in 2016?

We take a look at CGA Peach’s advice on growing guest loyalty

Guests reject the Sunday lunch as weekday and evening roast sales rise

Guests reject the Sunday lunch as weekday and evening roast sales rise

The traditional Sunday lunch is becoming the midweek dinner, reveals newly published research from Premier Foods. A lunch tim...

Thinking small

Thinking small

The variety of cuisines available in restaurants these days has turned formerly unheard of dishes into mainstream staples. Wh...

Research firms predict 2017’s biggest foodservice trends

Research firms predict 2017’s biggest foodservice trends

Both Mintel and The NPD Group have released their predictions for the biggest foodservice trends of 2017. Between the two lis...

Local produce - are you being transparent enough?

Local produce - are you being transparent enough?

81% of diners agreed that using local ingredients makes them more likely to visit a restaurant, our recent survey revealed. B...

Coffee

Blurred lines: when pubs and coffee shops collide

With alcohol sales declining, the lines between pubs and coffee shops are becoming increasingly blurred. In the face of high ...

Cga peach 2020 awards

“Experience is king” at CGA Peach 2020

Last night, we were lucky enough to attend the CGA Peach 2020 Conference . As well as presenting the award for Brand XP, we h...

QSR snacking stats reveal missed opportunities for hospitality operators

QSR snacking stats reveal missed opportunities for hospitality operators

Snacking makes up 27% of quick-service restaurant traffic, finds research from the NPD Group. In total snacks are generating ...

Speed of service at payment a priority for guests

Speed of service at payment a priority for guests

A fast payment process has become increasingly vital for a good guest experience.

In the spotlight: pubs and pop-ups

In the spotlight: pubs and pop-ups

Pop-ups may be nothing new but, over the past few years, they've gained traction within the hospitality industry. There are n...

Hospitality industry encouraged to increase pay as the London Living Wage rises

Hospitality industry encouraged to increase pay as the London Living Wage rises

Sadiq Khan's announcement last week that the London Living Wage will rise to £9.75 has been met with concern by many London ...

The secrets of the micropub

The secrets of the micropub

While an estimated 27 pubs are closing their doors in the UK each week, The Morning Advertiser revealed in February that the ...

Hospitality operators are amongst this year’s biggest crowdfunding successes

Hospitality operators are amongst this year’s biggest crowdfunding successes

Crowdfunding, despite being all but unheard of half a dozen or so years ago, is proving a huge source of finance for hospital...

How Carluccio’s is using virtual reality to add authenticity to the guest experience

How Carluccio’s is using virtual reality to add authenticity to the guest experience

We’ve written before about how virtual reality is the future of hospitality . This week, we saw a glimpse of how that future ...

Hotel success depends on local guests

Hotel success depends on local guests

Local guests are the key to hotel success, claimed speakers at the Independent Hotel Show. The speakers, from the Artist Resi...

Cooked breakfast

A new day dawns for the breakfast market

Contrary to conventional wisdom, breakfast hasn't traditionally been the most important meal of the day - at least for hospit...

The changes and challenges to hotels at the Annual Hotel Conference

The changes and challenges to hotels at the Annual Hotel Conference

Hotels "have got to be so much more than hotels" was the overarching theme in the Annual Hotel Conference key notes speech. I...

Growing sales from your garden

Growing sales from your garden

As the public become increasingly engaged with the benefits of choosing locally-sourced, seasonal food, hospitality operators...

Training program diversity lifts spirit sales

Training program diversity lifts spirit sales

A diverse training program saw one off-trade operator increase their spirits sales by £7346, revealed Graham Cox at the Futu...

Fish dish

5 reasons to put produce provenance back on the menu

When planning a new dish for your menu, the ingredients used are given as much thought as the finished product. Yet often on ...