MEET HALO! Your all-new AI assistant for Guest Experience Management has arrived. Click here to find out more.

Opinion

Opinion


News and opinion on Guest Experience Management

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

Cga peach 2020 awards

“Experience is king” at CGA Peach 2020

Array...

QSR snacking stats reveal missed opportunities for hospitality operators

QSR snacking stats reveal missed opportunities for hospitality operators

Array...

Speed of service at payment a priority for guests

Speed of service at payment a priority for guests

A fast payment process has become increasingly vital for a good guest experience.

In the spotlight: pubs and pop-ups

In the spotlight: pubs and pop-ups

Array...

Hospitality industry encouraged to increase pay as the London Living Wage rises

Hospitality industry encouraged to increase pay as the London Living Wage rises

Array...

The secrets of the micropub

The secrets of the micropub

Array...

Hospitality operators are amongst this year’s biggest crowdfunding successes

Hospitality operators are amongst this year’s biggest crowdfunding successes

Array...

How Carluccio’s is using virtual reality to add authenticity to the guest experience

How Carluccio’s is using virtual reality to add authenticity to the guest experience

Array...

Hotel success depends on local guests

Hotel success depends on local guests

Array...

Cooked breakfast

A new day dawns for the breakfast market

Array...

The changes and challenges to hotels at the Annual Hotel Conference

The changes and challenges to hotels at the Annual Hotel Conference

Array...

Growing sales from your garden

Growing sales from your garden

Array...

Training program diversity lifts spirit sales

Training program diversity lifts spirit sales

Array...

Fish dish

5 reasons to put produce provenance back on the menu

Array...

Doggy bag

Doggy bags are good to go

Array...

Mobile phone

10 ways to increase your phone bookings

Array...

Christmas

Christmas is calling

Array...

There's no such thing as a special occasion

There's no such thing as a special occasion

Array...

How much is slow service costing you?

How much is slow service costing you?

Array...

The dangers of the single site offering

The dangers of the single site offering

Array...

The #Insta effect

The #Insta effect

Array...