Opinion

Opinion


News and opinion on Guest Experience Management

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In the spotlight: pubs and pop-ups

In the spotlight: pubs and pop-ups

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Hospitality industry encouraged to increase pay as the London Living Wage rises

Hospitality industry encouraged to increase pay as the London Living Wage rises

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The secrets of the micropub

The secrets of the micropub

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Hospitality operators are amongst this year’s biggest crowdfunding successes

Hospitality operators are amongst this year’s biggest crowdfunding successes

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How Carluccio’s is using virtual reality to add authenticity to the guest experience

How Carluccio’s is using virtual reality to add authenticity to the guest experience

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Hotel success depends on local guests

Hotel success depends on local guests

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Cooked breakfast

A new day dawns for the breakfast market

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The changes and challenges to hotels at the Annual Hotel Conference

The changes and challenges to hotels at the Annual Hotel Conference

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Growing sales from your garden

Growing sales from your garden

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Training program diversity lifts spirit sales

Training program diversity lifts spirit sales

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Fish dish

5 reasons to put produce provenance back on the menu

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Doggy bag

Doggy bags are good to go

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Mobile phone

10 ways to increase your phone bookings

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Christmas

Christmas is calling

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There's no such thing as a special occasion

There's no such thing as a special occasion

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How much is slow service costing you?

How much is slow service costing you?

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The dangers of the single site offering

The dangers of the single site offering

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The #Insta effect

The #Insta effect

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Who is going to save the business lunch?

Who is going to save the business lunch?

A look at lunch trends across the industry.

It's a Whopper: UK burger market now worth £3.3bn

It's a Whopper: UK burger market now worth £3.3bn

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A-Levels students urged to take up careers in hospitality

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