MEET HALO! Your all-new AI assistant for Guest Experience Management has arrived. Click here to find out more.
News and opinion on Guest Experience Management
Yes please, I'd like to hear about latest news by email. Please see our privacy policy.
Blogs
9th February 2017
As you grow, what can you do to ensure that your business is offering the same quality of guest experience in each site?
Front of House staff are on the front line of your business - it makes sense that they take ownership of guest experience.
3rd February 2017
We take a look at the trends to expect in the Grab & Go industry across the coming months.
2nd February 2017
We sponsored this year's National Fish & Chip awards - expect fish puns within.
Younger guests are more likely to eat out while shopping - how can restaurants appeal to them?
31st January 2017
Time-wise, its a small part of the guest experience. But for many, the welcome is one of the most important parts.
27th January 2017
From building rapport to tailoring the visit - upgrade your welcome with these quick tips.
Insights
25th January 2017
How might third-party delivery affect your guest experience?
24th January 2017
We explore the rise of the ‘foodie’ and the quality expected from these guests
19th January 2017
Exploring the reasons for the success of industry disruptor Airbnb.
10th January 2017
We explore how to protect your brand when working with a third-party delivery service
6th January 2017
We explore the future of training – if done right it can do wonders for your business
4th January 2017
The demand for deals is on the rise, read our top tips on catering for these savvy guests
3rd January 2017
We look at our top takeaways from 2016 – it’s been a great year
29th December 2016
Take a look at all the things we hope next year will bring within hospitality
22nd December 2016
Is there such a thing as too much tech? We explore this debate.
20th December 2016
Many guests are looking for something extra special around Christmas time, making a great impression is key
16th December 2016
We explore the benefits of these simple metrics
14th December 2016
We take a look at CGA Peach’s advice on growing guest loyalty
12th December 2016
Engaging your staff is instrumental in engaging your guests.
9th December 2016
Array...
6th December 2016
1st December 2016
