Opinion

Opinion


News and opinion on Guest Experience Management

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autumn leaves

(Almost) 5 Good Things About the Autumn Statement

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Hospitality establishments should stay away from writing fake reviews

Hospitality establishments should stay away from writing fake reviews

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Football, Rain and Eating Out

Football, Rain and Eating Out

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Carluccios pasta

Average restaurant spend may be up, but is it all good news?

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Eating with your hands may be in, but elbows on the table are still out, says Debrett's.

Eating with your hands may be in, but elbows on the table are still out, says Debrett's.

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How Cloud Computing can help the Hospitality Industry

How Cloud Computing can help the Hospitality Industry

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Hotels that fail to offer free Wi-Fi risk losing a connection with their customers.

Hotels that fail to offer free Wi-Fi risk losing a connection with their customers.

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Has Britain really got an appetite for seaweed?

Has Britain really got an appetite for seaweed?

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Turkey salad

A Christmas dinner salad may not sound traditional, but may well be welcomed by many.

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Helping charities at Christmas can be as easy as asking customers to pay £1 extra for their meal or hotel stay.

Helping charities at Christmas can be as easy as asking customers to pay £1 extra for their meal or hotel stay.

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The difference between the best and the worst hotels may seem big, but it is all the little things which add together to improve the situation.

The difference between the best and the worst hotels may seem big, but it is all the little things which add together to improve the situation.

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Hotel chains are using customer feedback to ensure that the changes they make to their food offerings are what their clients want.

Hotel chains are using customer feedback to ensure that the changes they make to their food offerings are what their clients want.

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Skimping Scrooges & Dissatisfied Diners

Skimping Scrooges & Dissatisfied Diners

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The pros and cons of pre-ordering

The pros and cons of pre-ordering

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How much should bar staff be paid?

How much should bar staff be paid?

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Issues to consider when transforming a landmark into a hospitality venue

Issues to consider when transforming a landmark into a hospitality venue

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Is it acceptable to ask for a doggy bag?

Is it acceptable to ask for a doggy bag?

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How to cash in on Halloween and Bonfire Night

How to cash in on Halloween and Bonfire Night

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The pros and cons of 24-hour restaurants

The pros and cons of 24-hour restaurants

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Should 65% beer be allowed to be sold?

Should 65% beer be allowed to be sold?

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Should pubs list calorie content on menus?

Should pubs list calorie content on menus?

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