Opinion

Opinion

News and opinion on Guest Experience Management

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Changing the name of a restaurant can be risky, but it can be riskier not to change it.

Changing the name of a restaurant can be risky, but it can be riskier not to change it.

Blogs

29th August 2012

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IKEA is to launch a hotel chain, but will not be kitting the rooms out with its trademark flat pack furniture.

IKEA is to launch a hotel chain, but will not be kitting the rooms out with its trademark flat pack furniture.

Blogs

21st August 2012

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Pub

Brits spend on average one year of their lives in the pub.

Blogs

20th August 2012

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KFC to launch a degree programme.

KFC to launch a degree programme.

Blogs

16th August 2012

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wagamama continues expansion plans

wagamama continues expansion plans

Blogs

15th August 2012

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Edinburgh castle

A top chef's restaurant overlooking Edinburgh Castle is to close, begging the question what does it take to survive this recession?

Blogs

10th August 2012

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The location of hospitality establishments will be the defining factor as to whether they cash in on the Olympics.

The location of hospitality establishments will be the defining factor as to whether they cash in on the Olympics.

Blogs

9th August 2012

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Theft of Wiggin's training kit highlights the importance of hotels and security.

Theft of Wiggin's training kit highlights the importance of hotels and security.

Blogs

8th August 2012

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Starbucks drive-thru opens first site in London

Starbucks drive-thru opens first site in London

Blogs

8th August 2012

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Brewdog logo

Brew Dog has launched a controversial anti-Olympic beer full of substances banned for athletes competing in the Games.

Blogs

3rd August 2012

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Screw top sparkling wine bottles may be practical but do they lose some of the romance?

Screw top sparkling wine bottles may be practical but do they lose some of the romance?

Blogs

2nd August 2012

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People dining

Diners who have a bad experience do not complain, they just don't come back.

Blogs

1st August 2012

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Pebbles

Can the UK embrace the spa trend?

Blogs

31st July 2012

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Will restaurants that offer loyalty schemes see better customer retention?

Will restaurants that offer loyalty schemes see better customer retention?

30th July 2012

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The government is encouraging restaurants to provide food provenance labelling on their menus.

The government is encouraging restaurants to provide food provenance labelling on their menus.

27th July 2012

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Hotel bedroom

Cleanliness is the most important factor for guests when they think about recommending a hotel to friends.

Blogs

26th July 2012

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Enjoy a Penne Giardiniera and support Action Against Hunger.

Enjoy a Penne Giardiniera and support Action Against Hunger.

23rd July 2012

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ipad

Could tablet computers replace paper menus in restaurants?

Blogs

23rd July 2012

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Is fast food really appropriate in schools?

Is fast food really appropriate in schools?

20th July 2012

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Cocktail

Cocktails are expected to become all the more popular, but will they be a recipe for success?

Blogs

19th July 2012

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Mini bars are likely to be a feature of hotels for the foreseeable future

Mini bars are likely to be a feature of hotels for the foreseeable future

18th July 2012

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Using frozen produce is one way in which pubs can cut down on costs.

Using frozen produce is one way in which pubs can cut down on costs.

13th July 2012

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An infographic produced by thetrainline.com acts as a guide to the Michelin starred lunches of the UK.

An infographic produced by thetrainline.com acts as a guide to the Michelin starred lunches of the UK.

10th July 2012

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