News and opinion on Guest Experience Management
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HGEM News
25th November 2019
In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019
Insights
21st November 2019
We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.
Blogs
15th November 2019
We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.
11th November 2019
We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...
1st November 2019
It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!
28th October 2019
Are you prepared for the rise in staycations?
24th October 2019
With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.
22nd October 2019
HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.
18th October 2019
We share results from our latest survey indicating that there is a new market for remote workers.
14th October 2019
HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.
3rd October 2019
Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.
9th September 2019
With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.
6th September 2019
We are celebrating Organic September - will you go organic this month?
23rd August 2019
Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.
21st August 2019
We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.
20th August 2019
In celebration of National Burger Day, we catch up with our client Honest Burgers.
14th August 2019
HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.
12th August 2019
Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.
5th August 2019
We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.
1st August 2019
We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.
24th July 2019
HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.
22nd July 2019
Team HGEM test 10 BBQ sauces. Discover our top picks this BBQ season!
17th July 2019
We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.
