News and opinion on Guest Experience Management
HGEM News
25th November 2019
In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019
Insights
21st November 2019
We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.
Blogs
15th November 2019
We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.
Insights
11th November 2019
We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...
Blogs
1st November 2019
It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!
Insights
28th October 2019
Are you prepared for the rise in staycations?
Blogs
24th October 2019
With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.
Insights
22nd October 2019
HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.
Insights
18th October 2019
We share results from our latest survey indicating that there is a new market for remote workers.
Blogs
14th October 2019
HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.
Blogs
3rd October 2019
Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.
Insights
9th September 2019
With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.
Blogs
6th September 2019
We are celebrating Organic September - will you go organic this month?
Blogs
23rd August 2019
Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.
Insights
21st August 2019
We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.
Blogs
20th August 2019
In celebration of National Burger Day, we catch up with our client Honest Burgers.
Insights
14th August 2019
HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.
Blogs
12th August 2019
Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.
Insights
5th August 2019
We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.
Blogs
1st August 2019
We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.
Insights
24th July 2019
HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.
22nd July 2019
Team HGEM test 10 BBQ sauces. Discover our top picks this BBQ season!
Blogs
17th July 2019
We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.