Opinion

News and opinion on Guest Experience Management

As a new hygiene rating system is announced we ask if customers actually take any notice of them.

As a new hygiene rating system is announced we ask if customers actually take any notice of them.

28th March 2012

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Do BrewDog's customers really know where it is best to situate its new bars?

Blogs

23rd March 2012

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Are calls to freeze beer duty the answer or do pubs need to do more to help themselves stay in business?

Are calls to freeze beer duty the answer or do pubs need to do more to help themselves stay in business?

22nd March 2012

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Book

Can a book change the behaviours of front of house staff?

Blogs

17th March 2012

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Preferred hotel rating systems - stars or online reviews?

Preferred hotel rating systems - stars or online reviews?

26th January 2011

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What would you like; a pint, half a pint or two thirds of a pint?

What would you like; a pint, half a pint or two thirds of a pint?

5th January 2011

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The Bowler Hat

20th December 2010

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What are you up to this Christmas?

What are you up to this Christmas?

16th December 2010

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Let's get our priorities straight

Let's get our priorities straight

22nd November 2010

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Hotel bedroom

Cleanliness in hotels should be a given

Blogs

17th November 2010

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Peach Pubs focus on training

Peach Pubs focus on training

12th November 2010

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Food sustainability

Food sustainability

12th November 2010

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