Opinion

Opinion

News and opinion on Guest Experience Management

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Hotels are being encouraged to adopt the London Living Wage

Hotels are being encouraged to adopt the London Living Wage

1st June 2012

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Companies which implement charity strategies find that their employees benefit as well as the good causes they support.

Companies which implement charity strategies find that their employees benefit as well as the good causes they support.

31st May 2012

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Why are pop-ups so popular?

Why are pop-ups so popular?

29th May 2012

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Is the hospitality industry a safer place to work?

Is the hospitality industry a safer place to work?

25th May 2012

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Staff must understand it is their responsibility to check that the people they are serving are not under age.

Staff must understand it is their responsibility to check that the people they are serving are not under age.

24th May 2012

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Free WiFi is becoming a common feature of many pubs, so can an establishment afford not to provide it?

Free WiFi is becoming a common feature of many pubs, so can an establishment afford not to provide it?

24th May 2012

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What influence should sponsors have over award winners?

What influence should sponsors have over award winners?

21st May 2012

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Changes to organisations which represent the hospitality industry should help to move it forward.

Changes to organisations which represent the hospitality industry should help to move it forward.

18th May 2012

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Prompt payment is more important than the quality of food for half of diners, but restaurants are still slow at bringing customers the bill.

Prompt payment is more important than the quality of food for half of diners, but restaurants are still slow at bringing customers the bill.

17th May 2012

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Will the Olymipcs and the Diamond Jubilee get customers' juices flowing or will the average Brit yearn to escape this summer's events?

Will the Olymipcs and the Diamond Jubilee get customers' juices flowing or will the average Brit yearn to escape this summer's events?

14th May 2012

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The hospitality industry should embrace destinations outside of London, as the north represents a relatively untapped market.

The hospitality industry should embrace destinations outside of London, as the north represents a relatively untapped market.

10th May 2012

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Bar

Creating a good atmosphere is a fine art, but vitally important in pubs in order to make people feel welcome.

Blogs

8th May 2012

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Beer pump

Do you want your local to be a barber shop as well as a bar, or do you expect your pub to be a pub and nothing else?

Blogs

4th May 2012

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Piggy bank

Discount vouchers may be popular with customers, but they can undermine a restaurant business if you are not careful.

Blogs

3rd May 2012

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Recycling half used soaps and shampoos are just some ways hotels can cut down on their environmental impact.

Recycling half used soaps and shampoos are just some ways hotels can cut down on their environmental impact.

2nd May 2012

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World's best restaurant Noma is making an appearance in London

World's best restaurant Noma is making an appearance in London

1st May 2012

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Is hotel school innovative new approach to hospitality education?

Is hotel school innovative new approach to hospitality education?

27th April 2012

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How to deal with abusive customers

How to deal with abusive customers

25th April 2012

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How can social media be used to get customer feedback?

How can social media be used to get customer feedback?

24th April 2012

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No shows have always been a problem for restaurants, but they must have a policy in order to deal with them or face a loss of profits as a consequence.

No shows have always been a problem for restaurants, but they must have a policy in order to deal with them or face a loss of profits as a consequence.

20th April 2012

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The Olympics are just around the corner and businesses need to prepare.

The Olympics are just around the corner and businesses need to prepare.

13th April 2012

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Changing a company's name is a big decision but one that can reap rewards.

Changing a company's name is a big decision but one that can reap rewards.

12th April 2012

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Will creating a hotel room entirely out of chocolate see customers flocking to your business?

Will creating a hotel room entirely out of chocolate see customers flocking to your business?

4th April 2012

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