Sign up now to keep up to date with the latest news, issues and trends shaping Guest Experience Management.

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

crumbs awards finalist logo

The Crumbs Awards 2018

HGEM are Finalists for The Crumbs Awards 2018.

Lisa Chambers

How to make your business a place where talented people want to work

HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.

the hub app

HGEM launches new guest experience platform that combines guest insight with team performance

We are thrilled to announce the launch of our latest product The Hub.

food hall

Trending: Food halls - the latest casual dining concept

Are food halls set to change the way we dine?

number 13

​Friday the 13th – what it means for the hospitality industry

Superstitious or not, we explore rules for operators and guests when it comes to superstitions.

Let the games begin – our top tips for delivering a successful sporting event

Let the games begin – our top tips for delivering a successful sporting event

With insight from Chloe and Rachael, our team on the ground at Royal Ascot.

HGEM event stand

​Propel Summer conference​

The low-down from yesterdays event.

Matthew Smith

What is it like to dine across the pond?

In celebration of Independence Day, we explore what us Brits could take from the US dining scene.

fruit and veg

Sustainability – is your hospitality business doing enough?

92% of guests say the industry is not doing enough when it comes to sustainability, we've put some top tips together for operators.


Pub food - the latest concepts changing the traditional pub menu

With guests expecting more than ever from their local pub, what can operators do to encourage guests to their venue?

food and drink

Benefits of matching food with drinks

We explore the perks of matching food with drinks with results from our latest survey.

world cup 2018

World Cup 2018 - how to keep your team motivated

How to spur on your team during this years busiest season.


Dynamic pricing - can restaurants learn from airline tactics?

Do the pros out-way the cons when it comes to dynamic pricing in the restaurant sector?


How hospitality operators can highlight healthier menu options

Our top tips for promoting healthier menu options.


Do guests want calorie counts on menus?

We asked guests what they expect from operators when it comes to nutritional information on menus.


Will the Government's 'calorie challenge' place undue pressure on the industry?

We explore the implications for the hospitality industry when it comes to the 'calorie challenge'.


What do guests look for when booking accommodation?

Does your accommodation stand apart from the competition? We discover what guests want when it comes to booking and staying, with results from our latest survey.

matthew smith

Cultivating an authentic welcome

Could there be more to a perfect welcome than you think? Tailoring your welcome to the individual is key.


In the spotlight - sharing plates

Sharing plates are certainly on the menu, but how to get it right?

airbnb logo

How is Airbnb affecting the hotel market?

Should hotel operators be concerned?

Mobile phone

Trending: The latest payment innovations for hospitality operators

The payment process - the latest way to streamline your guest experience.