News

News


Keep up to date with the latest news, issues and trends shaping Guest Experience Management.

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​Getting hospitality staff ready for battle this Christmas

​Getting hospitality staff ready for battle this Christmas

HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.

drink

Rewarding designated drivers

Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.

christmas table

All I want for Christmas is an experience

What can hotel operators do to provide guests with an unforgettable experience this Christmas?

card payment

Is the industry set to trash the cash?

With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.

Lisa Chambers

Mental Health and Hospitality: Are you doing enough?

HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace. 

free from

Allergy friendly or annoying?

Is the guest experience lost on guests with allergies?

How are you helping your guests to have a ‘local’ experience?

How are you helping your guests to have a ‘local’ experience?

HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.

Christmas dinner

Christmas dining trends

With some operators stepping away from Christmas traditions this year, what are they doing differently?

Steven Pike

Are you monitoring your main source of influence or burying your head in the sand?

HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.

spa hotel

Wellness in hotels: Beyond B&B

With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.

Trick or Treat?

Trick or Treat?

In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.

pumpkins

Maximising opportunities for themed events

With the current focus on Christmas, we take a look at how businesses can make the most of other events throughout the year.

Cascara cafe

Pursuing your dream

We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality. 

Is there still a place for mystery dining?

Is there still a place for mystery dining?

HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.

restaurant

Death of the chain?

HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.

dinner table

Going local – The next ‘big thing’ for hotels?

Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.

menu and coffee

Will calorie counts on menus ruin enjoyment for guests?

Will guests change their dining habits once the calorie enforcement comes into play?

credit cards

​Should restaurants take prepayments?

Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.

flexitarian description

The rise of the flexitarian

In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.

restaurant

The rise of the CVA

We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.

Crumbs Awards Finalists Reception

Crumbs Awards Finalists Reception

Our lowdown from the Crumbs Awards Finalists Reception.