Opinion

Opinion


News and opinion on Guest Experience Management

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Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Guest insights - key to future success

Guest insights - key to future success

How can data-led insights increase revenue in your business?

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

2021 Dining Trends

2021 Dining Trends

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Consumers highly satisfied with recent staycations, and are already planning the next stay

Lockdown 2.0 - Utilising Idle Time

Lockdown 2.0 - Utilising Idle Time

Use the downtime to prepare your business for the new year

What do customers think of your Covid safety measures?

What do customers think of your Covid safety measures?

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Fortune favours the agile

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Top 10 Covid-safe Xmas Party ideas

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.

Christmas Jumper, Hot Drink

How will customers spend Christmas this year?

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

How to balance safety and experience in hospitality

How to balance safety and experience in hospitality

With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.

Operators divided over further discounting after EOTHO

Operators divided over further discounting after EOTHO

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

Eat Out to Help Out and Beyond

Eat Out to Help Out and Beyond

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

What are consumers thinking and feeling post-lockdown?

What are consumers thinking and feeling post-lockdown?

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Habits not yet set in stone – Eat Out to Help Out may prove popular

Results of a survey into people's attitudes to eating out again, and what might tempt them out