Opinion

Opinion


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Consumers show support for mandatory face coverings in hospitality

Consumers show support for mandatory face coverings in hospitality

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Locksbrook Inn in Bath

Hurrah! Reflections on reopening of pubs and restaurants

Reflections on the first post-lockdown dining out experience

HGEM launches Track & Trace for hosted entry

HGEM launches Track & Trace for hosted entry

If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.

Diner survey - eating out post-lockdown

Diner survey - eating out post-lockdown

Here are the results of our survey of 500 diners across the UK in June 2020

Fee-free month for new and returning clients

Fee-free month for new and returning clients

As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see o...

HGEM benchmark report

HGEM launches new benchmark reporting

HGEM launches benchmark reporting on KPIs in the GEM Wheel.

Incentives: inbox me, but don't get social

Incentives: inbox me, but don't get social

In 2020, the collection and analysis of personal data is vital for the food industry and the easie...

international womens day

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

We celebrate women in hospitality this International Women's Day.

iphone

​Do your feedback requests cause friction?

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Are you asking guests to share too much data?

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

How guests are celebrating this Valentine’s Day

We ask our panel of mystery guests about their plans this year

catering recruitment

Catering recruitment trends 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

How to rescue a negative online review

How to rescue a negative online review

With 87% of consumers making restaurant or pub bookings based on online reviews, what happens when an operator receives so...

Why operators shouldn’t mistake employee happiness for engagement

Why operators shouldn’t mistake employee happiness for engagement

All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.

Charitable giving: providing a platform for employees to give back

Charitable giving: providing a platform for employees to give back

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

Diners appetite for feedback opportunities increases

Diners appetite for feedback opportunities increases

Our latest research has revealed that while online reviews remain a valuable tool for operators with 87% of consumers making diner choices based on them, consumers would also welcome more direct channels of feedback with operators – particularly email and conversations with the manager.

Top reasons why employers lose points through employee feedback

Top reasons why employers lose points through employee feedback

We share an industry overview of why employers are losing points when it comes to the happiness of their team members.

Steven Pike

Yapping with… Steven Pike

Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.

How did HGEM clients fare over the busy Christmas period?

How did HGEM clients fare over the busy Christmas period?

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues. We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year. We hope you find this interesting.

woman clearing tables

ENPS - what is it and why is it important?

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.