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Lockdown 2.0 - Utilising Idle Time

Lockdown 2.0 - Utilising Idle Time

Use the downtime to prepare your business for the new year

Food operators quick to pivot to delivery & takeaway

Food operators quick to pivot to delivery & takeaway

The industry responds to lockdown by applying learnings from spring

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

What do customers think of your Covid safety measures?

What do customers think of your Covid safety measures?

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Fortune favours the agile

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Top 10 Covid-safe Xmas Party ideas

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.

Christmas Jumper, Hot Drink

How will customers spend Christmas this year?

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

How to balance safety and experience in hospitality

How to balance safety and experience in hospitality

With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.

Operators divided over further discounting after EOTHO

Operators divided over further discounting after EOTHO

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

Eat Out to Help Out and Beyond

Eat Out to Help Out and Beyond

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

What are consumers thinking and feeling post-lockdown?

What are consumers thinking and feeling post-lockdown?

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Habits not yet set in stone – Eat Out to Help Out may prove popular

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Consumers show support for mandatory face coverings in hospitality

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Locksbrook Inn in Bath

Hurrah! Reflections on reopening of pubs and restaurants

Reflections on the first post-lockdown dining out experience

HGEM launches Track & Trace for hosted entry

HGEM launches Track & Trace for hosted entry

If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.

Diner survey - eating out post-lockdown

Diner survey - eating out post-lockdown

Here are the results of our survey of 500 diners across the UK in June 2020

Fee-free month for new and returning clients

Fee-free month for new and returning clients

As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see o...

HGEM benchmark report

HGEM launches new benchmark reporting

HGEM launches benchmark reporting on KPIs in the GEM Wheel.

Incentives: inbox me, but don't get social

Incentives: inbox me, but don't get social

In 2020, the collection and analysis of personal data is vital for the food industry and the easie...

international womens day

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

We celebrate women in hospitality this International Women's Day.