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News and opinion on Guest Experience Management
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Insights
21st July 2021
Are consumers ready to ditch the mask? Here's what they're saying.
Blogs
16th July 2021
How can data-led insights increase revenue in your business?
6th July 2021
Practical tips to go from 'good' to 'great'
14th June 2021
What technological solutions will last beyond the pandemic? Here's what your customers think.
Blogs, HGEM News
1st June 2021
Unveiling HGEM Go - new Mystery Guest app for the modern customer
17th May 2021
Shifting focus from recruitment to retention
4th May 2021
Don't overlook this area of opportunity
27th April 2021
A framework to help you achieve your growth goals
20th April 2021
Customers may not be as forgiving as you'd think
19th April 2021
Put your marketing efforts into this key area of opportunity
7th April 2021
Avoid these mistakes when reopening
22nd March 2021
Interview with Simon Williams
16th March 2021
HGEM's Guest Experience Management platform got an upgrade
15th March 2021
Sally Whelan discusses her judging experience at the Publican Awards
Blogs, Insights
1st March 2021
Interview with Andy Barnsdale
22nd February 2021
Interview with David Eccles
19th February 2021
Catch up with Jason, our Head of Client Success
15th February 2021
Interview with Richard Bates
8th February 2021
Interview with Darren Cavill
2nd February 2021
Data intelligence experts predictions for the upcoming year
1st February 2021
Interview with Mark Harper
7th January 2021
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
17th November 2020
Consumers highly satisfied with recent staycations, and are already planning the next stay
