Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

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veggie burger

Where do you sit with the meat substitues debate?

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Make sure it's you that guests want to stay with

Make sure it's you that guests want to stay with

Are you prepared for the rise in staycations?

Are you maximising on opportunities for themed events?

Are you maximising on opportunities for themed events?

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Christmas table

Are you turning Christmas bookings away?

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Are you remote ready?

We share results from our latest survey indicating that there is a new market for remote workers.

Are you integrated?

Are you integrated?

HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.

vineyard

Autumn wine experiences

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

dishoom

Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.

zero waste restaurant

Zero waste restaurants

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

Christmas party

Top Tips for last minute Christmas wins

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

organic september

Organic September

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

The shops urging you to recycle less

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.

mystery diner

HGEM mystery dining: Far beyond a free meal

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

honest burgers

National Burger Day

In celebration of National Burger Day, we catch up with our client Honest Burgers.

The rise of unusual dining venues

The rise of unusual dining venues

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

sound of the sea dish

What is sonic seasoning?

Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.

Hospitality Apprenticeship Week 5-9 August 2019

Hospitality Apprenticeship Week 5-9 August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

costa coffee

Community

We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.

Operators must try harder to accommodate diners with allergies

Operators must try harder to accommodate diners with allergies

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

bbq

BBQ sauce taste test

Team HGEM test 10 BBQ sauces. Discover our top picks this BBQ season!