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News and opinion on Guest Experience Management
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Blogs
18th September 2020
We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.
Insights
14th September 2020
Insights from our latest survey show how consumers plan to celebrate Xmas in 2020
9th September 2020
With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.
1st September 2020
Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.
18th August 2020
EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.
14th August 2020
Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys
7th August 2020
Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.
22nd July 2020
Results of a survey into people's attitudes to eating out again, and what might tempt them out
17th July 2020
Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.
5th July 2020
Reflections on the first post-lockdown dining out experience
HGEM News
4th July 2020
If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.
2nd July 2020
Here are the results of our survey of 500 diners across the UK in June 2020
15th June 2020
As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see o...
1st June 2020
HGEM launches benchmark reporting on KPIs in the GEM Wheel.
10th March 2020
In 2020, the collection and analysis of personal data is vital for the food industry and the easie...
5th March 2020
We celebrate women in hospitality this International Women's Day.
We explore the best time to request feedback from your guests and where operators are going wrong.
25th February 2020
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
21st February 2020
With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.
12th February 2020
We ask our panel of mystery guests about their plans this year
5th February 2020
We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.
31st January 2020
With 87% of consumers making restaurant or pub bookings based on online reviews, what happens when an operator receives so...
30th January 2020
All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.
