Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

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honest burgers

National Burger Day

In celebration of National Burger Day, we catch up with our client Honest Burgers.

The rise of unusual dining venues

The rise of unusual dining venues

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

sound of the sea dish

What is sonic seasoning?

Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.

Hospitality Apprenticeship Week 5-9 August 2019

Hospitality Apprenticeship Week 5-9 August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

costa coffee

Community

We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.

Operators must try harder to accommodate diners with allergies

Operators must try harder to accommodate diners with allergies

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

bbq

BBQ sauce taste test

Team HGEM test 10 BBQ sauces. Discover our top picks this BBQ season!

Jeffersons ice cream

National Ice Cream month

We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.

students eating

Why the student demographic is so important to the hospitality industry

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.

gravy

Should restaurants charge for extras?

Are restaurants right to protect their pockets from greedy guests or are they the greedy ones?

cat cafe

Cat Cafe's

Do cat cafe's provide the purrfect dinner guest?

Wellness restaurants

Wellness restaurants

Mind - body - soul. The wellness restaurants catering to more than tummy's.

summer wine

2019 Summer Wine

Our avid wine lover and studier, HGEM's Josie, shares her insight on Summer wines.

Hands free dining

Hands free dining

We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.

world environment day

World Environment Day

We explore what the hospitality industry can do to support World Environment Day this year.

No football, no worries: How pubs can enjoy a super summer

No football, no worries: How pubs can enjoy a super summer

Pub promotions - setting yourself up for a successful summer.

festival food

Festival food

We chat to the HGEM team to explore the food options that festival goers face as we look ahead to festival season.

Young Brits’ booze-free lifestyles inspiring a new type of bar

Young Brits’ booze-free lifestyles inspiring a new type of bar

More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?

menu

What drives diners decisions

We look at how diners make decisions before and during their dining experiences, with results from our latest survey.

National Vegetarian Week

National Vegetarian Week

We catch up with some HGEM veggies to find out why cutting the meat is so important to them and get their recipe recommendations in celebration of National Vegetarian Week.

Jason Horn

Mastering the art of upselling

HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.