Opinion

Opinion


News and opinion on Guest Experience Management

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

Waitress taking order

How to achieve outstanding service - as told by customers

Practical tips to go from 'good' to 'great'

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.

HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Unveiling HGEM Go - new Mystery Guest app for the modern customer

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Customers may not be as forgiving as you'd think

zone of indifference

Turning passive guests into promoters

Put your marketing efforts into this key area of opportunity

Revealed: Guests' Top Dining Grievances

Revealed: Guests' Top Dining Grievances

Avoid these mistakes when reopening

Voices of Hospitality

Voices of Hospitality

Interview with Simon Williams

A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

What makes a pub stand out in a pandemic?

What makes a pub stand out in a pandemic?

Sally Whelan discusses her judging experience at the Publican Awards

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

2021 Dining Trends

2021 Dining Trends

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Consumers highly satisfied with recent staycations, and are already planning the next stay