Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

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​HGEM and mobile messaging app Yapster are uniting in partnership

​HGEM and mobile messaging app Yapster are uniting in partnership

HGEM and mobile messaging app Yapster are uniting in partnership to make the employee feedback process easier than ever, as announced today.

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

The latest research by, Guest Experience Management Expert, HGEM has revealed that 30% is the magic number when it comes to using discount to drive diners through the door this January.

Disability access in the hospitality industry – are disabled guests welcomed?

Disability access in the hospitality industry – are disabled guests welcomed?

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

HGEM Awarded Employer of the Year at Bath Business Awards

HGEM Awarded Employer of the Year at Bath Business Awards

The BathLive & Bath Chronicle Business Awards are designed to showcase Bath’s varied and thriving businesses by bringing together the city’s biggest employers and its best start-ups all under one roof.

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019.

HGEM awarded Tech Product of the Year at Restaurant & Bar Tech Live

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019

restaurant

Your brand is what sets the expectation for the guest experience

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Hot drinks - our festive favourites

Hot drinks - our festive favourites

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

Can pubs still be the “social glue” for a community?

Can pubs still be the “social glue” for a community?

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

veggie burger

Where do you sit with the meat substitues debate?

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Make sure it's you that guests want to stay with

Make sure it's you that guests want to stay with

Are you prepared for the rise in staycations?

Are you maximising on opportunities for themed events?

Are you maximising on opportunities for themed events?

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Christmas table

Are you turning Christmas bookings away?

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Are you remote ready?

We share results from our latest survey indicating that there is a new market for remote workers.

Are you integrated?

Are you integrated?

HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.

vineyard

Autumn wine experiences

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

dishoom

Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.

zero waste restaurant

Zero waste restaurants

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

Christmas party

Top Tips for last minute Christmas wins

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

organic september

Organic September

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

The shops urging you to recycle less

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.