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News and opinion on Guest Experience Management
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Blogs
11th January 2021
Don't overlook this area of opportunity
7th January 2021
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
17th November 2020
Consumers highly satisfied with recent staycations, and are already planning the next stay
16th November 2020
How can data-led insights enhance the guest experience and increase revenue in your business?
13th November 2020
Use the downtime to prepare your business for the new year
27th October 2020
How to use hospitality tech to pinpoint the perfect balance between safety and experience?
19th October 2020
Hospitality operators are increasing footfall and customer loyalty with creative offers
18th October 2020
We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.
Insights
14th September 2020
Insights from our latest survey show how consumers plan to celebrate Xmas in 2020
9th September 2020
With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.
1st September 2020
Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.
18th August 2020
EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.
14th August 2020
Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys
7th August 2020
Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.
22nd July 2020
Results of a survey into people's attitudes to eating out again, and what might tempt them out
17th July 2020
Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.
5th July 2020
Reflections on the first post-lockdown dining out experience
HGEM News
4th July 2020
If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.
2nd July 2020
Here are the results of our survey of 500 diners across the UK in June 2020
15th June 2020
As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see o...
1st June 2020
HGEM launches benchmark reporting on KPIs in the GEM Wheel.
10th March 2020
In 2020, the collection and analysis of personal data is vital for the food industry and the easie...
5th March 2020
We celebrate women in hospitality this International Women's Day.
