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I UnderstandNews and opinion on Guest Experience Management
Blogs, Insights
1st March 2021
Interview with Andy Barnsdale
Blogs, Insights
22nd February 2021
Interview with David Eccles
Blogs
19th February 2021
Catch up with Jason, our Head of Client Success
Blogs
15th February 2021
How can data-led insights increase revenue in your business?
Blogs, Insights
15th February 2021
Interview with Richard Bates
Blogs
9th February 2021
Don't overlook this area of opportunity
Blogs, Insights
8th February 2021
Interview with Darren Cavill
Blogs
2nd February 2021
Data intelligence experts predictions for the upcoming year
Blogs, Insights
1st February 2021
Interview with Mark Harper
Insights
27th January 2021
A framework to help you achieve your growth goals
Blogs
7th January 2021
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs
17th November 2020
Consumers highly satisfied with recent staycations, and are already planning the next stay
13th November 2020
Use the downtime to prepare your business for the new year
Blogs
27th October 2020
How to use hospitality tech to pinpoint the perfect balance between safety and experience?
Blogs
19th October 2020
Hospitality operators are increasing footfall and customer loyalty with creative offers
Blogs
18th October 2020
We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.
Insights
14th September 2020
Insights from our latest survey show how consumers plan to celebrate Xmas in 2020
Blogs
9th September 2020
With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.
Blogs
1st September 2020
Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.
Insights
18th August 2020
EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.
Blogs
14th August 2020
Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys
Blogs
7th August 2020
Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.
Insights
22nd July 2020
Results of a survey into people's attitudes to eating out again, and what might tempt them out