News and opinion on Guest Experience Management
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Insights
3rd April 2018
Do food delivery apps align with your brand and the guest experience?
Blogs
26th March 2018
What encourages repeat business to your venue? We asked guests what makes them loyal.
20th March 2018
We look at the latest trend giving hospitality operators immediate insight into what guests want on their menu.
18th March 2018
Discover the results from our latest survey - what guests expect from third-party delivery services.
HGEM News
15th March 2018
HGEM's lowdown of the Publican Awards 2018.
12th March 2018
Where do you stand when it comes to delivery?
6th March 2018
We take a look at back-of-house tech and the positive impact it can have on the guest experience.
28th February 2018
We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.
26th February 2018
We explore the latest trends in hotel technology and the positive impact they have on the guest experience.
24th February 2018
Should you expanded your soft drink offering?
21st February 2018
Data is just the starting point when it comes to measuring and managing the guest experience.
19th February 2018
Are guest's preferences shifting when it comes to meal times?
12th February 2018
Which factors affect guest loyalty in hospitality?
5th February 2018
The HGEM team give their top tips on encouraging team members to upsell effectively.
31st January 2018
How to identify the passions that motivate your team members.
28th January 2018
We take a look at the implications of the latte levy for both operators and guests.
26th January 2018
Key ways to maximise your front of house team.
23rd January 2018
A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.
18th January 2018
You only get one chance to make a first impression so a warm welcome is key for a great guest experience.
Case Studies
15th January 2018
We discuss our relationship with Royal Ascot and the steps we've taken to improve their guest experience.
10th January 2018
Caroline Browning, General Manager of The Roseate Villa in Bath, on providing the little touches that make a great guest experience.
8th January 2018
Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?
2nd January 2018
Understanding our approach to Guest Experience Management.
