Opinion

HGEM highlights of 2017

Insights

22nd December 2017

2017 was a year of change for HGEM. We reflect on our successes.

A look back at 2017

Blogs

21st December 2017

We've learnt a lot this year, take a look at our top takeaways.

​Top tips for encouraging recommendations

Blogs

20th December 2017

We explore the most effective ways to encourage positive reviews and recommendations from guests.

Where do guests look for recommendations?

Blogs

13th December 2017

Hospitality operators can draw feedback from a variety of sources.

The challenge of measuring quality

Insights

6th December 2017

The methodology we use to help our clients measure and improve their guest experience.

Why satisfactory is never enough in hospitality

Blogs

4th December 2017

Ensure your guest experience is one to remember.

The Instagram effect - how the platform has divided the industry

Blogs

28th November 2017

It can be a powerful tool for promoting your business, but Instagram isn't without its critics in hospitality.

Top takeaways from CGA Peach 2020 Conference and Hero & Icon Awards

Blogs

23rd November 2017

What we learnt from a brilliant speaker line-up and a celebration of hospitality industry talent.

Hospitality trends for 2018

Blogs

21st November 2017

It may not even be Christmas yet, but the hospitality industry is already looking to the year ahead.

The power of social media when promoting a venue

Blogs

17th November 2017

Interacting with guests via social media is the key for getting them through the door.

Tips for effectively promoting your hospitality business

Blogs

7th November 2017

Making the most of all opportunities to promote your business is vital for succeeding in the hospitality market - read our top tips on how to get it right.

Top takeaways from the Propel Multi-Club Conference

Blogs

3rd November 2017

What did we learn at Propel's latest conference?

Knowledge: the key to confidence

Insights

2nd November 2017

When staff are armed with the knowledge to deliver a great guest experience, it fosters a culture of confidence in the whole front of house team.

Michelin status: is it still relevant in measuring guest experience?

Insights

26th October 2017

Guests are increasingly setting their own standards - has the Michelin standard had its day?

What are guests' views on venue appearance?

Blogs

25th October 2017

Over 1,000 guests share their views on the all important first impression of your venue.

The final straw – is it time to say goodbye?

Blogs

19th October 2017

Big hospitality names are starting to pick sides in the 'war on the straws'.

What’s the secret to knowledge that sticks with staff?

Insights

16th October 2017

With high staff turnover and constantly evolving teams common in hospitality, it can be tough to arm staff with the necessary knowledge to provide a great guest experience.

How to encourage your team to own your venue appearance

Blogs

13th October 2017

We explore how to develop a team culture that ensures all staff take care of the appearance of your business.

Keeping up appearances

Blogs

6th October 2017

A positive guest experience starts with the appearance of your venue.

Cultivating a concierge mentality from the bottom up

Insights

2nd October 2017

Over 900 guests shared their best hotel experiences to shed light on how hoteliers can create the coveted concierge experience every time.

How does consistent product quality affect the guest experience?

Blogs

30th September 2017

Keep your guests coming back for more by delivering a consistently quality product.