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Blogs
5th December 2018
Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.
4th December 2018
What can hotel operators do to provide guests with an unforgettable experience this Christmas?
29th November 2018
With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.
22nd November 2018
Is the guest experience lost on guests with allergies?
15th November 2018
With some operators stepping away from Christmas traditions this year, what are they doing differently?
5th November 2018
With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.
22nd October 2018
We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality.
1st October 2018
Will guests change their dining habits once the calorie enforcement comes into play?
27th September 2018
In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.
14th September 2018
We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.
Blogs, HGEM News
12th September 2018
Our lowdown from the Crumbs Awards Finalists Reception.
6th September 2018
We explore the benefits of Mystery Visits to your hotel over an AA inspector.
5th September 2018
Our lowdown from Tuesday's inspiring event.
3rd September 2018
We can help to support your business in maximising Christmas booking opportunities.
28th August 2018
85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.
23rd August 2018
We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.
20th August 2018
We take a look at what guests expect when it comes to a luxury hotel stay.
16th July 2018
Are food halls set to change the way we dine?
13th July 2018
Superstitious or not, we explore rules for operators and guests when it comes to superstitions.
2nd July 2018
92% of guests say the industry is not doing enough when it comes to sustainability, we've put some top tips together for operators.
28th June 2018
With guests expecting more than ever from their local pub, what can operators do to encourage guests to their venue?
21st June 2018
We explore the perks of matching food with drinks with results from our latest survey.
15th June 2018
How to spur on your team during this years busiest season.
