News and opinion on Guest Experience Management
Insights
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
Insights
8th March 2019
We celebrate women in hospitality on International Women's Day.
Insights
28th February 2019
HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.
Blogs
26th February 2019
We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.
Insights
22nd February 2019
HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.
Blogs
18th February 2019
Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.
Blogs
14th February 2019
In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.
Insights
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
Blogs
7th February 2019
We explore how to attract guests in today's market.
HGEM News
5th February 2019
We are thrilled to announce our partnership with Genesis Trust.
Insights
17th January 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
Blogs
14th January 2019
With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?
Insights
10th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
Blogs
7th January 2019
Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.
Insights
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
Blogs
2nd January 2019
Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.
Blogs
21st December 2018
We look back at our fundraisers and the charities we have supported over 2018.
Insights
14th December 2018
HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.
Blogs
11th December 2018
We reveal the food trends we loved and loathed this year.
Insights
7th December 2018
HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.
Blogs
5th December 2018
Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.
Blogs
4th December 2018
What can hotel operators do to provide guests with an unforgettable experience this Christmas?
Blogs
29th November 2018
With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.