News and opinion on Guest Experience Management
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Blogs
15th April 2019
HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.
10th April 2019
We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!
Insights
5th April 2019
Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.
1st April 2019
We explore how operators are taking the guest experience to another level by letting guests behind the scenes.
27th March 2019
We share guests plans for Mother's Day this year including what, when and where they will be eating.
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.
18th March 2019
We explore the latest trend to hit the delivery market - drinks.
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
8th March 2019
We celebrate women in hospitality on International Women's Day.
28th February 2019
HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.
26th February 2019
We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.
22nd February 2019
HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.
18th February 2019
Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.
14th February 2019
In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
7th February 2019
We explore how to attract guests in today's market.
HGEM News
5th February 2019
We are thrilled to announce our partnership with Genesis Trust.
17th January 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
14th January 2019
With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?
10th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
7th January 2019
Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
2nd January 2019
Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.
