Keep up to date with the latest news, issues and trends shaping Guest Experience Management.

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vegan food

Veganuary: trend or movement

Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.


Dry January - a new opportunity for pubs?

Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.

HGEM charity roundup

HGEM charity roundup

We look back at our fundraisers and the charities we have supported over 2018.

gourmet burgers

What we loved and loathed in 2018

We reveal the food trends we loved and loathed this year.


Rewarding designated drivers

Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.

christmas table

All I want for Christmas is an experience

What can hotel operators do to provide guests with an unforgettable experience this Christmas?

card payment

Is the industry set to trash the cash?

With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.

free from

Allergy friendly or annoying?

Is the guest experience lost on guests with allergies?

Christmas dinner

Christmas dining trends

With some operators stepping away from Christmas traditions this year, what are they doing differently?

spa hotel

Wellness in hotels: Beyond B&B

With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.


Maximising opportunities for themed events

With the current focus on Christmas, we take a look at how businesses can make the most of other events throughout the year.

Cascara cafe

Pursuing your dream

We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe a reality. 

menu and coffee

Will calorie counts on menus ruin enjoyment for guests?

Will guests change their dining habits once the calorie enforcement comes into play?

flexitarian description

The rise of the flexitarian

In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.


The rise of the CVA

We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.

Crumbs Awards Finalists Reception

Crumbs Awards Finalists Reception

Our lowdown from the Crumbs Awards Finalists Reception.

hotel bed

​Hotel Inspector vs Mystery Guest

We explore the benefits of Mystery Visits to your hotel over an AA inspector. 

Propel Women's Conference

Propel Women's Entrepreneur Conference

Our lowdown from Tuesday's inspiring event.

christmas tree

We’re ready for Christmas - are you?

We can help to support your business in maximising Christmas booking opportunities.

mobile phone

​How should you handle negative online reviews?

85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.

free from

Do you need to up your free-from offering?

We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.