Keep up to date with the latest news, issues and trends shaping Guest Experience Management.

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

dinner table

Going local – The next ‘big thing’ for hotels?

Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.

menu and coffee

Will calorie counts on menus ruin enjoyment for guests?

Will guests change their dining habits once the calorie enforcement comes into play?

credit cards

​Should restaurants take prepayments?

Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.

flexitarian description

The rise of the flexitarian

In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.


The rise of the CVA

We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.

Crumbs Awards Finalists Reception

Crumbs Awards Finalists Reception

Our lowdown from the Crumbs Awards Finalists Reception.

hotel bed

​Hotel Inspector vs Mystery Guest

We explore the benefits of Mystery Visits to your hotel over an AA inspector. 

Propel Women's Conference

Propel Women's Entrepreneur Conference

Our lowdown from Tuesday's inspiring event.

christmas tree

We’re ready for Christmas - are you?

We can help to support your business in maximising Christmas booking opportunities.

mobile phone

​How should you handle negative online reviews?

85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.

free from

Do you need to up your free-from offering?

We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.

hotel bedroom

What do luxury hotel guests want?

We take a look at what guests expect when it comes to a luxury hotel stay.

Child eating out

How can the food and drinks industry help to combat childhood obesity?

Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.

What’s wrong with a career in hospitality?

What’s wrong with a career in hospitality?

We explore the misconceptions of a career in the hospitality industry.

crumbs awards finalist logo

The Crumbs Awards 2018

HGEM are Finalists for The Crumbs Awards 2018.

Lisa Chambers

How to make your business a place where talented people want to work

HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.

the hub app

HGEM launches new guest experience platform that combines guest insight with team performance

We are thrilled to announce the launch of our latest product The Hub.

food hall

Trending: Food halls - the latest casual dining concept

Are food halls set to change the way we dine?

number 13

​Friday the 13th – what it means for the hospitality industry

Superstitious or not, we explore rules for operators and guests when it comes to superstitions.

Let the games begin – our top tips for delivering a successful sporting event

Let the games begin – our top tips for delivering a successful sporting event

With insight from Chloe and Rachael, our team on the ground at Royal Ascot.

HGEM event stand

​Propel Summer conference​

The low-down from yesterdays event.