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Bill time: how to end on an up

Bill time: how to end on an up

How to make the most of the opportunity for interaction during a bill payment.

The breakfast boom

The breakfast boom

As the popularity of dining out for breakfast increases, a good offering is more important than ever.

Why contactless payments matter to pubs

Why contactless payments matter to pubs

Guests are increasingly demanding faster payment options.

Hospitality businesses under pressure to speed up service

Hospitality businesses under pressure to speed up service

For a great guest experience, focus on streamlining processes and reducing wait times. 

Focus on food waste

Focus on food waste

Food waste impacts the guest experience, as well as costing hospitality operators money. 

Coeliac Awareness Week: catering for gluten-free guests

Coeliac Awareness Week: catering for gluten-free guests

Coeliac Awareness Week runs from 8-14 May 2017, but operators should provide a strong gluten-free offering year-round.

How digital influences speed of service

How digital influences speed of service

Digital technology is now involved in all aspects of our lives - but how is it affecting the hospitality industry?

Timing is everything

Timing is everything

Whether you run a hotel, bar, restaurant or café, timings are everything in the hospitality business.

Top 10 insights from the Global Restaurant Investment Forum 2017

Top 10 insights from the Global Restaurant Investment Forum 2017

From setting realistic brand ambitions to knowing when to walk away from a failing project.

General election 2017: how will the hospitality industry be affected?

General election 2017: how will the hospitality industry be affected?

To win the hospitality industry vote, politicians will need to address some key issues.

Pitch perfect brand delivery

Pitch perfect brand delivery

A top-down approach is key to establishing strong brand values.

Team Dynamic & Guest Experience

Team Dynamic & Guest Experience

Authentic team spirit helps to create a welcoming atmosphere for guests - but achieving that sought after dream team dynamic isn't easy. 

The fine art of saying 'no'

The fine art of saying 'no'

Appearing reasonable, empathetic and confident during difficult situations can be tough.

The secret of happy staff

The secret of happy staff

Our unique insight into the techniques used by businesses to create a positive work culture.

How to make the most of your pre-shift meeting

How to make the most of your pre-shift meeting

This tried and tested method ensures your staff are motivated and united.

What can hospitality operators learn from the US and Thailand?

What can hospitality operators learn from the US and Thailand?

Tipped as the most hospitable countries, the US and Thailand can offer valuable lessons in improving guest experience.

The Evolution of a Welcome

The Evolution of a Welcome

As technology becomes increasingly present in the guest welcome, it's important to get the balance right.

Five steps to a great welcome

Five steps to a great welcome

Breaking down the challenging task of creating a great guest welcome.

Retailers' Retailer of the Year 2017

Retailers' Retailer of the Year 2017

Our Founding Director, Sally Whelan, attends the 19th Retailers' Retailer of the Year Awards.

Building relationships through conversation

Building relationships through conversation

Great conversation can be a powerful tool when establishing relationships with your guests.

When conversation isn't necessary

When conversation isn't necessary

Reading your guests can help you understand the level of conversation required. 

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