Think GEM

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Upselling

Upselling

Take a look at our infographic on upselling.

Science of perfect timing

Science of perfect timing

It can be one of the trickiest aspects of hospitality - getting timings right are key.

Propel Multi-Club Summer Event

Propel Multi-Club Summer Event

Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.

The Managed Pub Conference 2017

The Managed Pub Conference 2017

Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.

End on a high

End on a high

Bill payment is the final hurdle to ensuring a great guest experience.

Hipster food fads lose traction with guests

Hipster food fads lose traction with guests

From freakshakes to green juices, are food fads falling out of favour?

The science behind perfect timing

The science behind perfect timing

Tackling the tricky topic of timing.

Pub food proving popular

Pub food proving popular

Sales of pub food are on the rise, but what exactly are guests looking for?

Tipping: make it personal

Tipping: make it personal

When it comes to leaving a tip, what are guests' preferences?

Bill time: how to end on an up

Bill time: how to end on an up

How to make the most of the opportunity for interaction during a bill payment.

The breakfast boom

The breakfast boom

As the popularity of dining out for breakfast increases, a good offering is more important than ever.

Why contactless payments matter to pubs

Why contactless payments matter to pubs

Guests are increasingly demanding faster payment options.

Hospitality businesses under pressure to speed up service

Hospitality businesses under pressure to speed up service

For a great guest experience, focus on streamlining processes and reducing wait times. 

Focus on food waste

Focus on food waste

Food waste impacts the guest experience, as well as costing hospitality operators money. 

Coeliac Awareness Week: catering for gluten-free guests

Coeliac Awareness Week: catering for gluten-free guests

Coeliac Awareness Week runs from 8-14 May 2017, but operators should provide a strong gluten-free offering year-round.

How digital influences speed of service

How digital influences speed of service

Digital technology is now involved in all aspects of our lives - but how is it affecting the hospitality industry?

Timing is everything

Timing is everything

Whether you run a hotel, bar, restaurant or café, timings are everything in the hospitality business.

Top 10 insights from the Global Restaurant Investment Forum 2017

Top 10 insights from the Global Restaurant Investment Forum 2017

From setting realistic brand ambitions to knowing when to walk away from a failing project.

General election 2017: how will the hospitality industry be affected?

General election 2017: how will the hospitality industry be affected?

To win the hospitality industry vote, politicians will need to address some key issues.

Pitch perfect brand delivery

Pitch perfect brand delivery

A top-down approach is key to establishing strong brand values.

Team Dynamic & Guest Experience

Team Dynamic & Guest Experience

Authentic team spirit helps to create a welcoming atmosphere for guests - but achieving that sought after dream team dynamic isn't easy. 

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