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The power of social media when promoting a venue

The power of social media when promoting a venue

Interacting with guests via social media is the key for getting them through the door.

HGEM Client News

HGEM Client News

Catch up with the latest news from our clients.

Tips for effectively promoting your hospitality business

Tips for effectively promoting your hospitality business

Making the most of all opportunities to promote your business is vital for succeeding in the hospitality market - read our top tips on how to get it right.

Top takeaways from the Propel Multi-Club Conference

Top takeaways from the Propel Multi-Club Conference

What did we learn at Propel's latest conference?

Knowledge: the key to confidence

Knowledge: the key to confidence

When staff are armed with the knowledge to deliver a great guest experience, it fosters a culture of confidence in the whole front of house team.

Michelin status: is it still relevant in measuring guest experience?

Michelin status: is it still relevant in measuring guest experience?

Guests are increasingly setting their own standards - has the Michelin standard had its day?

What are guests' views on venue appearance?

What are guests' views on venue appearance?

Over 1,000 guests share their views on the all important first impression of your venue.

The final straw – is it time to say goodbye?

The final straw – is it time to say goodbye?

Big hospitality names are starting to pick sides in the 'war on the straws'.

What’s the secret to knowledge that sticks with staff?

What’s the secret to knowledge that sticks with staff?

With high staff turnover and constantly evolving teams common in hospitality, it can be tough to arm staff with the necessary knowledge to provide a great guest experience.

How to encourage your team to own your venue appearance

How to encourage your team to own your venue appearance

We explore how to develop a team culture that ensures all staff take care of the appearance of your business.

Keeping up appearances

Keeping up appearances

A positive guest experience starts with the appearance of your venue.

Cultivating a concierge mentality from the bottom up

Cultivating a concierge mentality from the bottom up

Over 900 guests shared their best hotel experiences to shed light on how hoteliers can create the coveted concierge experience every time.

How does consistent product quality affect the guest experience?

How does consistent product quality affect the guest experience?

Keep your guests coming back for more by delivering a consistently quality product.

Christmas is coming: how prepared is your team?

Christmas is coming: how prepared is your team?

In our latest research we asked 1,300 guests what they expect when making Christmas bookings - boost your knowledge in preparation for this hectic time.

Top takeaways from the MCA Restaurant Conference 2017

Top takeaways from the MCA Restaurant Conference 2017

Matthew Smith and Rachael Head of HGEM's New Business team share their insights from the event.

Gamifying Selling

Gamifying Selling

How to motivate staff and increase sales by finding fun ways to motivate your front of house team.

How an effective team briefing can ensure quality

How an effective team briefing can ensure quality

We explore how busy hospitality providers can achieve a consistent level of quality and service.

Arena -  ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

Arena - ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.

Upselling well: make it responsive

Upselling well: make it responsive

How a preemptive and empathetic approach to upselling can add value to the guest experience. 

How your team can deliver quality products every time

How your team can deliver quality products every time

Read our top tips on how to measure, monitor and manage the level of quality your guests experience.

What do guests want to see on your menu?

What do guests want to see on your menu?

First impressions count - we explore how providing an informative menu online can massively impact your guest experience.


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