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Gamifying Selling

Gamifying Selling

How to motivate staff and increase sales by finding fun ways to motivate your front of house team.

How an effective team briefing can ensure quality

How an effective team briefing can ensure quality

We explore how busy hospitality providers can achieve a consistent level of quality and service.

Arena -  ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

Arena - ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.

Upselling well: make it responsive

Upselling well: make it responsive

How a preemptive and empathetic approach to upselling can add value to the guest experience. 

How your team can deliver quality products every time

How your team can deliver quality products every time

Read our top tips on how to measure, monitor and manage the level of quality your guests experience.

What do guests want to see on your menu?

What do guests want to see on your menu?

First impressions count - we explore how providing an informative menu online can massively impact your guest experience.


Trend in the spotlight: street food

Trend in the spotlight: street food

Looking at the success story of the street food movement.

Why the human touch matters

Why the human touch matters

Technology continues to enhance and improve the guest experience, but it's important to remember the value of the human touch.

3 top tips to ensure all staff appear passionate

3 top tips to ensure all staff appear passionate

Passionate, knowledgeable staff can add real value to the guest experience.

Party in the front, business in the back: a template for organisational success

Party in the front, business in the back: a template for organisational success

Why the 'reverse mullet' business model can pay off when it comes to consistent guest experience.

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

Our top takeaways from 'The Evolving Hospitality: What's the key to its growth' event.

Get to know your guests for effective upselling

Get to know your guests for effective upselling

Utilising data to deliver a personalised guest experience in hotels.

Maintaining consistent guest experience in fast-expanding businesses

Maintaining consistent guest experience in fast-expanding businesses

In an expanding business, keeping your guest experience from slipping can be a challenge - we explore how to mitigate this risk.

 Meeting the Brexit challenge in hospitality: an opportunity for guest experience

Meeting the Brexit challenge in hospitality: an opportunity for guest experience

What are the implications for staff retention and guest experience after Brexit?

Guests' views on vegetarian and vegan dining

Guests' views on vegetarian and vegan dining

As numbers of vegetarians and vegans rise, we explore the implications for guest experience. 

Upselling

Upselling

Take a look at our infographic on upselling.

Science of perfect timing

Science of perfect timing

It can be one of the trickiest aspects of hospitality - getting timings right is key.

How hotel tech can boost upselling

How hotel tech can boost upselling

How hoteliers can utilise technological advances to boost revenue. 

Propel Multi-Club Summer Event

Propel Multi-Club Summer Event

Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.

Tricks and tips – upselling in bars and pubs

Tricks and tips – upselling in bars and pubs

Well-informed staff and careful consideration of displays can be powerful tools for bars and pubs looking to upsell.

The Managed Pub Conference 2017

The Managed Pub Conference 2017

Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.

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