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Blogs

Blogs


A hotel guest

Get to know your guests for effective upselling

Utilising data to deliver a personalised guest experience in hotels.

Tray of vegetables

Guests' views on vegetarian and vegan dining

As numbers of vegetarians and vegans rise, we explore the implications for guest experience.

A woman holding an ipad

How hotel tech can boost upselling

How hoteliers can utilise technological advances to boost revenue.

Tricks and tips – upselling in bars and pubs

Tricks and tips – upselling in bars and pubs

Well-informed staff and careful consideration of displays can be powerful tools for bars and pubs looking to upsell.

The Managed Pub Conference 2017

The Managed Pub Conference 2017

Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.

Happier guests spend more

Happier guests spend more

The steps team members can take to enhance the guest experience while boosting revenue.

End on a high

End on a high

Bill payment is the final hurdle to ensuring a great guest experience.

Mango smoothie

Hipster food fads lose traction with guests

From freakshakes to green juices, are food fads falling out of favour?

A man holding a mobile phone sat opposite a woman holding a drink

The science behind perfect timing

Tackling the tricky topic of timing.

Steak and potatoes

Pub food proving popular

Sales of pub food are on the rise, but what exactly are guests looking for?

Baked eggs in a pan

The breakfast boom

As the popularity of dining out for breakfast increases, a good offering is more important than ever.

Prosecco and a pint

Why contactless payments matter to pubs

Guests are increasingly demanding faster payment options.

A man and woman sat at a restaurant table with drinks

Hospitality businesses under pressure to speed up service

For a great guest experience, focus on streamlining processes and reducing wait times.

Tray of roast vegetables

Focus on food waste

Food waste impacts the guest experience, as well as costing hospitality operators money.

Menu

Coeliac Awareness Week: catering for gluten-free guests

Coeliac Awareness Week runs from 8-14 May 2017, but operators should provide a strong gluten-free offering year-round.

A man holding a mobile phone sat with a woman holding a drink

How digital influences speed of service

Digital technology is now involved in all aspects of our lives - but how is it affecting the hospitality industry?

Restaurant bar

Timing is everything

Whether you run a hotel, bar, restaurant or café, timings are everything in the hospitality business.

Global restaurant investment forum logo

Top 10 insights from the Global Restaurant Investment Forum 2017

From setting realistic brand ambitions to knowing when to walk away from a failing project.

Theresa may

General election 2017: how will the hospitality industry be affected?

To win the hospitality industry vote, politicians will need to address some key issues.

Bar staff working behind the bar

Team Dynamic & Guest Experience

Authentic team spirit helps to create a welcoming atmosphere for guests - but achieving that sought after dream team dynamic isn't easy.

A group of waiting staff having a team briefing

How to make the most of your pre-shift meeting

This tried and tested method ensures your staff are motivated and united.