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Opinion

Opinion


News and opinion on Guest Experience Management

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Christmas market

Almost a third of Brits plan to spend more on Christmas this year

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Guests eating fish and chips

8 types of diner

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Where do you stand on the sugar tax issue?

Where do you stand on the sugar tax issue?

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Paperwork

B.E T.H.E.M

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VAT reduction would 'create 425,000 new jobs in the hospitality industry', claims report

VAT reduction would 'create 425,000 new jobs in the hospitality industry', claims report

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Department for business innovation and skills logo

Business Secretary launches investigation into restaurant 'tipping abuse'

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Roast potatoes

Diners demand more vegetarian options this Christmas, survey reveals

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Motivating Employees in Hospitality

Motivating Employees in Hospitality

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I'd eat a plate of cold sick...

I'd eat a plate of cold sick...

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Mobile phone

Can technology provide a solution for guest loyalty?

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Is tech negatively impacting the guest experience?

Is tech negatively impacting the guest experience?

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Baked okra salad

Diners are becoming more adventurous, survey shows

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Burger

Casual dining chains top the list for customer satisfaction

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Bank card

Consumer Spend on Eating Out Rises Again!

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Two people sat in a restaurant

10 Tips for Operational Success

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Social media graphic

Brand Standards vs Guest Experience

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Living Wage Increase Could Have Significant Impact on Hospitality Industry

Living Wage Increase Could Have Significant Impact on Hospitality Industry

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New Accreditation Scheme For Hospitality Firms Launched By Allergy UK

New Accreditation Scheme For Hospitality Firms Launched By Allergy UK

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Restaurants respond to Diners' Demands for Healthy Food Options

Restaurants respond to Diners' Demands for Healthy Food Options

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Mixed performance for hotel chains during May

Mixed performance for hotel chains during May

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MBE's for Leon Co-Founders!

MBE's for Leon Co-Founders!

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